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About the Role

As a Senior Manager, Product Ops on the DoorDash Digital Ordering team, you will play a critical role in driving growth across our various products and services. You will report into the General Manager for the Digital Ordering and Point of Sale within DoorDash’s broader DashOS org. Your key priorities include utilizing growth sense and technical expertise to guide merchants on integrating the DoorDash Commerce Platform, and leading a team to influence product roadmaps and drive merchant growth through quality initiatives and experimentation.

Responsibilities

Guide merchants through how the DoorDash Commerce Platform can fit into their business, team and tech infrastructure.
Become an expert in both our product suite as well as restaurant tech stacks, processes, and common challenges.
Act as a consultant and key contributor to the sales process, interacting with merchant CEOs, CTOs, and CMOs.
Lead a team to influence product roadmaps and drive same store sales for merchants via quality initiatives and growth experimentation.
Help restaurants alter their growth trajectory and iteratively optimize same store sales through experimentation, analysis, marketing, and more.
Scale a business that is a pivotal strategic bet for the company.
Build an AI forward set of Commerce tools.
Help merchants customize and optimize their first-party digital ordering experience.
Work on high-visibility initiatives alongside cross-functional leaders in product, engineering, and strategy.
Leverage a data-driven approach to guide optimizing both your time and merchant resources.
Consult and win new business by building trust with merchants and guiding them through complex decisions to re-envision their tech stack.
Drive measurable results by focusing resources on areas of greatest opportunity.
Ensure successful execution by meticulously anticipating and addressing potential challenges during rapid scaling.
Work directly with internal and external partners to implement strategies and scale processes while maintaining operational excellence.
Develop comprehensive strategies to support and scale the Digital Ordering business.
Tailor strategies to leverage DoorDash’s technology and maximize impact and growth for restaurant partners.
Establish and own the infrastructure needed for massive business growth.
Lead 0 to 1 opportunities, creating roadmaps for future growth vectors and owning key outcomes.
Build strong partnerships with merchant partners and across DoorDash, including Product, Engineering, Account Management, Analytics, Finance, and others.
Leverage complex datasets and qualitative inputs to generate insights and recommendations.
Use data and experimentation to refine processes and drive measurable improvements.
Represent the DoorDash brand with humility and a customer-first mindset.
Navigate ambiguous environments and provide structure for undefined opportunities by creating playbooks and templates.
Precisely communicate plans to align your team and cross-functional partners with your goals.

Requirements

8-10+ years of experience in solutions architecture (commerce experience strongly preferred), sales engineering, growth, product, product ops, strategy/biz ops, or technical GTM roles – ideally in a fast-paced environment focused on outcomes.
Ability to interface with senior audiences, internally and externally.
Ability to easily articulate complex details and help audiences quickly understand the “so what”.
High EQ: ability to “read the room” and quickly build rapport + credibility with XFN partners (esp technical and senior audiences).
Strong growth sense: ability to differentiate signal from noise and pull levers to iteratively optimize within a feedback loop.
Extreme sense of ownership: take full responsibility for scope of work, be proactive in solving ambiguous problems, and inspire teammates.
Meticulous attention to detail, ensuring no small element is overlooked and anticipating issues.
Thrive on building from the ground up, creating structure and process, and being resourceful with minimal oversight.
Willingness to do whatever it takes to get things done; no responsibility or task is too trivial or tactical.
Ability to move fast and achieve results quickly.
Ability to toggle between strategic thinking and tactical execution.
Enjoy learning how to incorporate new technologies into your approach and self-teach by diving into technical documentation.

Skills

Solutions architecture
Commerce experience
Sales engineering
Growth
Product
Product ops
Strategy/Biz ops
Technical GTM
Communication
Growth sense
Ownership
Detail-oriented
Builder mentality
Low ego
Speed
Strategic thinking
Tactical execution
Eager learner
AI
Data-driven approach
Experimentation
Analysis
Marketing

Location

United States
Illinois
Colorado
Remote

Work Type

Full-time

Experience Level

Senior Manager
8-10+ years of experience

Salary/Compensations

$170,000—$250,000 USD

Benefits

Excellent compensation packages
Comprehensive health benefits
401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical benefits
Dental benefits
Vision benefits
11 paid holidays
Disability insurance
Basic life insurance
Family-forming assistance
Mental health program
Flexible paid time off/vacation for salaried roles
80 hours of paid sick time per year for salaried roles

About the Company

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers.
We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.
We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office.
Whether blatant or hidden, barriers to success have no place at DoorDash.
We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.