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About the Role

Solutions Engineer 1 manages programming for Temple University’s Voice over IP (VoIP) infrastructure and audiovisual (AV) control and room automation deployed in classrooms and conference rooms across the university, providing technical support for these systems.

Responsibilities

Collaborate with the VoIP Architect to build, deploy, maintain, and support telephony solutions, including in-house systems.
Manage Unified Communications platforms (VoIP), analog and SIP phones, gateways, voice recording, e911, and provisioning systems.
Provision services, resolve issues, and escalate unresolved problems to Tier 2.
Support internal staff, interface with end users, assist with upgrades, and conduct training.
Collaborate with Temple’s AV Service team, end-user representatives, and vendors to program AMX control panels.
Ensure equipment operates correctly according to end-user specifications.
Be on-site on the first day of installation for testing and validation, especially during high-volume periods.
Design control panel layouts.
Consult with end users.
Ensure ADA compliance.
Update devices with the latest firmware.
Keep interfaces up to date.
Perform other duties as assigned.

Requirements

Requires a background check for PII/Cash Handling responsibilities.
Bachelor’s degree.
At least 2 years of experience in a related telecommunications field.
Basic-level experience with complex VoIP infrastructures (SIP Proxies, Session Border Controllers, Media Servers, SIP Trunking).
Basic-level experience with open-source telephony solutions (Asterisk, FreeSWITCH, OpenSIPs).
General knowledge and experience with Linux and Windows server administration.
An equivalent combination of education and experience may be considered.

Skills

Advanced knowledge of the SIP stack and protocols that support a VoIP/UC platform.
Basic level understanding of SIP stack and all protocols supporting a modern VoIP platform running on Linux operating systems.
Basic level understanding of TCP/IP, including IP Addressing, Subnetting, Virtual LANS (VLANS), Domain Name Service (DNS), and Dynamic Host Configuration Protocol (DHCP).
Proficient in the use of the Microsoft Office suite of programs, including Excel, Word, and Visio.
Demonstrated ability to work in a collaborative team-based environment.
Ability to communicate well with IT and non-IT staff, with excellent written and verbal skills.
Ability to multitask and coordinate projects and trouble tickets with multiple outside vendors to ensure timely completion.
Ability to coordinate trouble tickets and ongoing projects with multiple parties to ensure timely completion.
Ability to work flexible schedules, including weekends, early mornings, nights and/or holidays, as necessary.
Ability to travel to all Temple University campuses, when necessary, that may not be accessible via public transportation.
AMX and React.js programming experience.

Location

On-campus
Remote

Work Type

Hybrid

Experience Level

Basic-level experience

Education Level

Bachelor’s degree

Salary/Compensations

$60,000 - $70,000

Benefits

Hybrid work schedule
Full medical, dental, vision coverage
Paid time off
9 Federally Observed Paid Holidays
3 Personal Days
Tuition remission
A generous retirement plan

About the Company

Temple University's Information Technology Services Department is searching for a Solutions Engineer 1.
Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs.
Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution.
Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.
Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety.

Equal Opportunity

The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.