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About the Role
API seeks a motivated, detail-oriented Accounts Receivable Specialist to collect outstanding commission invoices and maintain accurate customer accounts.
Responsibilities
- Contact customers worldwide by phone and email to collect outstanding commission invoices and follow up on past-due balances and payment plans.
- Manage assigned aging portfolios, analyze payment activity, identify collection trends, and support cash-flow goals.
- Investigate and resolve invoice, payment, account, and billing discrepancies in partnership with customers and internal departments.
- Reconcile customer accounts, research balances, and accurately post and apply payments.
- Respond promptly and professionally to inquiries while maintaining productive customer relationships.
- Document collection activity and account resolutions; maintain accurate records in company systems.
- Assist with month-end reconciliations, reporting, and other assigned duties.
Requirements
- 1+ years of accounts receivable, collections, customer service, or related experience preferred; high-volume collection calling experience is a strong plus.
- Excellent written and verbal communication skills, with a professional, confident phone presence.
- Strong attention to detail, accuracy, problem-solving, analytical, and account reconciliation skills.
- Ability to prioritize multiple accounts, work in a fast-paced environment, learn new processes, and adapt to new systems.
- Customer-focused, persistent, dependable, proactive, accountable, and results-oriented.
- Proficiency in Microsoft Excel and Outlook; experience with NetSuite, ACES, and Salesforce is a plus.
- This position operates in a professional office environment.
- This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- Regularly required to talk or hear.
- Frequently required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
Skills
- Accounts Receivable
- Collections
- Customer Service
- Communication
- Attention to Detail
- Problem-Solving
- Analytical Skills
- Account Reconciliation
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- ACES
- Salesforce
Location
- Worldwide
Work Type
- Full-time
- Hybrid
Experience Level
- 1+ years
Salary/Compensations
- $19.50 - $21.50 USD/hour
Benefits
- 401(k) with employer matching
- Paid Time Off
- Extended health insurance
- LTD
- Life insurance
- Employee Assistance Program
- Access to company-sponsored volunteer and community engagement programs
- Recognition & rewards program
About the Company
- Accommodations Plus International is a growing organization that offers career advancement, professional development, and the chance to make a significant impact on financial operations.
Equal Opportunity
- Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.
- Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.