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About the Role

The Senior Manager, Accounts Receivable & Franchise Accounting owns the enterprise's Accounts Receivable and billing system, driving centralization and standardization of AR and billing processes. This role leads the accounting for business units or entities that are primarily fee- or billing-driven, ensuring accurate financial reporting in accordance with U.S. GAAP. The Senior Manager partners closely with Accounting, Operations, Legal, and business stakeholders to ensure accurate financial reporting, strong internal controls, efficient processes, and effective management of franchise accounting activities, while leading and developing the Accounts Receivable and franchise accounting team.

Responsibilities

Own the enterprise's Accounts Receivable and billing system, serving as the primary owner of AR and billing policies, processes, and controls.
Drive centralization and standardization of Accounts Receivable and billing processes across the enterprise.
Oversee invoicing processes to ensure franchise, licensing, management fee, and other revenue streams are billed accurately and timely.
Monitor customer account balances and aging reports across business units, proactively managing collection efforts and minimizing credit risk exposure.
Manage the allowance for doubtful accounts and ensure compliance with CECL and other applicable accounting standards.
Strengthen internal controls and drive automation and process improvement within Accounts Receivable.
Define, track, and report on AR performance KPIs and other reporting and analysis on receivable trends, collection activity, and outstanding balances.
Lead accrual accounting and month-end close activities for the Company's fee- or billing-driven business units and entities.
Review and approve journal entries, accruals, and account reconciliations related to assigned areas.
Perform detailed P&L reviews and variance analyses of actual results versus budget and forecast for the Company’s fee- or billing-driven entities.
Coordinate and oversee fee-related audits and reviews based on partner-reported financial statements and contractual requirements.
Ensure compliance with franchise, license, management, and other related agreements, including applicable revenue recognition accounting standards.
Partner with Operations, Legal, and business stakeholders to evaluate new fee arrangements and complex accounting transactions.
Lead, mentor, and develop Accounts Receivable and franchise accounting team members.
Establish clear performance expectations and support employee growth through coaching, training, and development.
Assist with workforce planning, recruitment, and succession planning initiatives.
Serve as a key liaison for external audits related to Accounts Receivable and franchise accounting.
Maintain compliance with company policies, U.S. GAAP, internal control standards, and applicable regulatory requirements.
Develop, document, and maintain accounting policies, procedures, and internal controls supporting Accounts Receivable and franchise accounting.
Monitor changes in accounting standards and regulatory requirements and assess their impact on the business.
Identify and lead opportunities to centralize, standardize, and automate Accounts Receivable and franchise accounting processes.
Participate in system implementations, upgrades, and automation initiatives, including Workday.
Support strategic initiatives and perform special projects and ad hoc analyses as requested by management.

Requirements

Bachelor's degree in Accounting, Finance, or related field required; CPA preferred.
7+ years of progressive accounting experience, including Accounts Receivable/billing and franchise, hospitality, or multi-entity accounting, with 3+ years in a supervisory role.
Strong knowledge of U.S. GAAP, financial reporting, internal controls, and accounting operations.
Experience managing month-end close, financial statement preparation, balance sheet reconciliations, and Accounts Receivable functions.
Franchise, licensing, management fee, hospitality, or multi-entity accounting experience strongly preferred.
Knowledge of CECL, revenue recognition, and financial compliance requirements.
Experience with ERP systems such as Workday or similar financial platforms.
Advanced proficiency in Microsoft Excel and financial reporting tools.
Strong analytical, organizational, problem-solving, and communication skills.

Skills

Accounts Receivable
Billing
Franchise Accounting
U.S. GAAP
Financial Reporting
Internal Controls
Month-end Close
P&L Review
Variance Analysis
Revenue Recognition
ASC 606
Team Leadership
Mentoring
Coaching
Training
Workday
Microsoft Excel
Financial Reporting Tools
Analytical Skills
Organizational Skills
Problem-Solving Skills
Communication Skills

Experience Level

Senior Manager
3+ years in a supervisory role

Education Level

Bachelor's degree in Accounting, Finance, or related field
CPA preferred

Benefits

Comprehensive benefits package
Health and well-being support
Future planning support
Work-life balance support

About the Company

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.