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About the Role

The Technology Support Services Project Specialist, Mobility supports all aspects of mobility in the Americas, assisting with the day-to-day management of the AT&T account, service requests, contract updates, and invoicing. This role interacts with vendors concerning support issues, contracts, and new product ranges.

Responsibilities

Supports mobile carrier service provided in the Americas.
Ensures adherence to processes and procedures for mobile device implementation, replacements, and documentation.
Assists with inquiries related to non-supported carrier subscribers.
Coordinates with mobile carrier Account Managers and Account Service Managers to address service needs.
Works with the People Operations team to provide usage details and expenses.
Processes employee changes (lateral, new hire, termination) regarding line recovery, billing, and MDM.
Coordinates with the support team on device pickup and return.
Coordinates with HR on device collection and data wiping for departing employees.
Assists with tracking and reporting subscriber costs related to wireless budgets.
Updates and maintains the SMT inventory database.
Tracks device assignments and location changes.
Performs active monitoring and sharing of mobile inventory, reporting discrepancies.
Supports annual cycles, summer programs, legal assistant onboarding, and fall intakes.
Assists with follow-up inquiries.
Performs line configuration and related operational tasks.
Notifies TSS Comms for changes to Mobility training documents.
Assists with maintaining knowledge base articles related to mobility processes.
Identifies and recommends potential changes and improvements in methods and procedures.
Supports department projects, day-to-day operations, and long-range planning.
Follows guidelines and practices that promote efficiency, effectiveness, excellent customer service, and improved employee relations.
Maintains current knowledge of Firm policies and practices, industry trends, and pursues continued professional development.
Provides accurate and timely responses to requests for departmental services.
Maintains regular and reliable physical presence.
Demonstrates effective interpersonal, written, and verbal communication skills.
Manages Firm resources responsibly.
Complies with and understands Firm operations, policies, and procedures.
Performs other related duties as assigned.

Requirements

Working knowledge of how mobile service is provided and supported in all regions.
Working knowledge of the Firm's technology allowance program as it relates to mobile device service provisioning.
Working knowledge of Skadden Mobile Tracking, Mobile Smartphone Ordering Administration, Apple Business Manager, ISM, AT&T Premier, and Endpoint object maintenance.
Working knowledge of roaming rates, charges, and feature programs that can be enabled to offset costs.
Ability to assist with analysis of various mobile applications.
Fundamental database schema architecture understanding.
Working knowledge of computer networks, hardware, and software.
Working knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint) with the ability to learn new software and operating systems.
Basic knowledge of HR employment classes, assignments, and leaves.
Exceptional analytical, organizational, and problem-solving skills, with strong attention to detail.
Excellent written and verbal communication skills, coupled with sound judgment, professionalism, and discretion in handling confidential matters.
Demonstrated ability to manage competing priorities effectively in a fast-paced environment, both independently and collaboratively.
Flexibility to travel to office when needed.
Flexibility to adjust hours and work the hours necessary to meet operating and business needs.

Skills

Mobility support
Account management
Service request processing
Contract management
Invoicing
Vendor interaction
Mobile device implementation
Documentation
Android
iPhone
iPad
Mobile hotspots
Loaner devices
Usage details
Expense tracking
Line recovery
Billing responsibility
MDM activation/deactivation/deletion
Device pickup and return
Device collection
Data wiping
Subscriber cost tracking
Wireless budget reporting
Inventory database maintenance
Device assignment tracking
Location change tracking
Inventory monitoring
Reporting discrepancies
Summer programs support
Legal assistant onboarding support
Fall intakes support
Line configuration
Knowledge base maintenance
Process improvement identification
Project support
Department operations support
Long-range planning support
Efficiency promotion
Effectiveness promotion
Customer service excellence
Employee relations improvement
Firm Core Values alignment
Current knowledge of Firm policies and practices
Current knowledge of industry trends
Professional development
Accurate and timely response
Interpersonal communication
Written communication
Verbal communication
Resource management
Policy and procedure compliance
Outlook
Excel
PowerPoint

Location

New York

Work Type

Hybrid

Experience Level

Minimum of three years of related experience

Education Level

High School diploma or equivalent

Salary/Compensations

$105,000 - $120,000

Benefits

Competitive salaries
Year-end discretionary bonuses
Comprehensive health care (medical, dental, vision)
Savings plan/401(k)
Voluntary benefits
Generous paid time off
Paid leave options, including parental
In-classroom, remote, and on-demand learning and professional development opportunities
Robust well-being classes and programs
Opportunities to give back and make an impact in local communities

About the Company

Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world.
Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients’ legal issues.
We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other.
Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world’s major financial centers.
What makes Skadden special is our people and the culture, community and spirit of collaboration we have created.
We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do.
We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm's success.
Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals.

Equal Opportunity

Skadden is an Equal Opportunity Employer.
It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.
Applicants who require an accommodation during the application process should contact Alex Taylor at (212) 735-2176.
Skadden Equal Employment Opportunity Policy
Applicants Have Rights Under Federal Employment Law
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