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About the Role
Responsible for oversight of gym operations to ensure a positive member experience and a financially successful club.
Responsibilities
- Recruit, hire, train, schedule and supervise staff.
- Provide member service oversight, ensuring all staff deliver a great customer experience.
- Perform front desk tasks.
- Greet and assist potential members, providing gym tours.
- Address and resolve member service issues and questions.
- Ensure prompt opening and closing of the gym.
- Oversee gym cleanliness and appearance, including daily cleaning responsibilities.
- Process weekly employee payroll.
- Manage marketing efforts and ensure staff are trained on marketing initiatives.
- Authorize expenditures and make daily bank deposits.
- Prepare new hire forms and submit them to the regional manager.
- Provide backup support for absent employees.
Requirements
- High school diploma.
- Prior supervisory experience.
- Strong customer service skills.
- Strong communication, organizational, and leadership skills.
- Basic computer proficiency.
- Ability to stand and walk at least 75% of the shift.
- Ability to talk in person or on the phone at least 75% of the shift.
- Ability to lift up to 50 lbs less than 30% of the time.
Skills
- Customer Service
- Listening
- Problem Solving
- Diplomacy
Location
- Austin, MN
Work Type
- Full Time
Experience Level
- Supervisory experience required
Education Level
- High school diploma
Salary/Compensations
- $45500.00 - $45500.00