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About the Role
Individuals in this role provide extraordinary shopping experiences to guests and exceptional service at checkout.
Responsibilities
- Know and actively demonstrate daily the Company Mission Statement and Core Values.
- Maintain uniform standards as detailed in the Employee Manual for all worked hours.
- Greet guests with a smiling face and helpful demeanor, using the Guest Services script.
- Operate cash register or electronic scanner and look up products as needed.
- Ensure proper pricing by scanning the correct barcode.
- Properly use and maintain computers, registers, and scanner equipment.
- Suggestively sell items to guests at the register and offer add-on items.
- Monitor merchandise brought to the register by stockers to ensure accurate charges.
- Redeem coupons and weigh produce items when required.
- Kindly ask the guest to read and answer the pin pad question before starting the transaction.
- Check acceptable identification to ensure legal sale, using best practices and professionalism.
- Receive cash, checks, debit cards, credit cards, or gift cards.
- Issue receipts and any change due.
- Accurately count change back to the guest.
- Bag or box merchandise, using bags and boxes mindfully.
- Assist with carry-outs when needed and feasible.
- Compute and record totals of all transactions on daily record sheet.
- Call the code for a cash drop as soon as the limit has been reached.
- Keep work area clean and neat, and do not overstock counter with merchandise.
- Count down drawer at end of shift and prepare final drop.
- Answer questions and provide information to guests.
- Resolve guest complaints with courtesy and respect.
- Avoid conversations with coworkers when guests are present.
- Avoid use of personal cell phone while on the sales floor.
- Stock shelves and check price tags as needed.
- Monitor checkout station, ensuring all needed tools are in stock.
- Prepare assigned areas for inventory and assist in the inventory process if needed.
- Carry out directives of management efficiently.
- Fulfill responsibilities with care and attention to detail.
- Practice teamwork and cooperation with others.
- Possess time management skills and be able to prioritize tasks.
- Manage stress in a fast-paced environment.
- Stand for most of shift, bend and walk occasionally.
- Use arms, hands, and fingers to feel, handle, reach, and lift.
- Lift and/or move up to 25 pounds regularly and up to 50 pounds or more occasionally using proper lifting techniques and tools.
- Push and/or pull 50-100 pounds or more occasionally.
- Communicate with and understand team members and guests.
- See product and payment methods.
- Work in accordance with all safety regulations.
- Perform other projects and tasks assigned by management.
- Maintain attendance and timeliness.
- Provide exceptional customer service and ensure a positive shopping experience.
- Assist customers with their purchases.
- Handle cash transactions.
- Maintain the appearance of the store.
Requirements
- Must be over the age of 21.
- Must maintain a valid TABC Beverage Sellers Permit.
- May require a valid Food Handlers Permit.
- Ability to apply common sense understanding to carry out instructions.
- Previous experience in retail or customer service preferred.
- Familiarity with cash handling procedures.
- Knowledge of basic math for cash transactions.
- Strong communication skills, including phone etiquette.
Skills
- Cashiering
- Customer Service
- Communication
- Mathematical Skills (addition, subtraction, multiplication, division, discounts, percentages)
- Teamwork
- Time Management
- Stress Management
- Bilingual skills are a plus.
Location
- 011 North Lamar - Austin, TX
Work Type
- Full Time
- Part-time
Experience Level
- Cashiering experience preferred
- Willing to train
Education Level
- High school diploma or GED preferred
Salary/Compensations
- Undisclosed
Benefits
- Company will pay for TABC course time (up to 3 hours).
- Company will provide a link to the TABC course and login information.
- Fun and positive environment.
About the Company
- Spec's Family Partners