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About the Role
Upstate Veterinary Specialties is hiring an experienced Licensed Vet Tech or Veterinary Assistant for our Emergency Liaison position within our fast-paced Emergency Department. This role serves as the critical connection between patients, clients, and the medical team, ensuring clear communication and compassionate support during urgent and lifesaving moments.
Responsibilities
- Present treatment estimates following doctor consultations
- Explain estimate ranges, obtain consents, and discuss medical risks
- Maintain and update hospital and outpatient charges daily
- Provide client updates on patient status and invoices
- Coordinate consultations, diagnostics, and interdepartmental communication
- Facilitate patient discharges and assist with visitations
- Serve as a liaison between the front desk and Emergency team
- Assist with treatments and task lists as needed
- Manage the emergency message center
- Ensure prescriptions are filled and refilled promptly
- Maintain internal tracking tools (including Mirro board updates)
- Prepare patients for discharge and assist with rounds
- Support clients through the euthanasia process with compassion and professionalism
Requirements
- Minimum of 2+ years veterinary experience (technician or assistant)
- Two – four years of technician or veterinary assistant experience either at UVS or another veterinary hospital.
- Must adhere to and promote UVS Core Values: Dedication, Compassion and Knowledge
- Flexible attitude and work habits
- Demonstrate leadership capabilities, professionalism and the ability to encourage a positive work environment
- May be exposed to unpleasant animal odors, noises and bodily fluids
Skills
- Strong communication
- Time management
- Organizational skills
- Ability to multitask in a fast-paced emergency environment
- Solid understanding of veterinary medicine and terminology
- Excellent interpersonal and client service skills
- Ability to handle sensitive conversations and client concerns professionally
- High attention to detail and accuracy
- Compassionate, calm, and team-oriented
- Strong understanding of veterinary medicine
- Must possess strong interpersonal and communication skills
- Excellent client service skills
- Ability to address client conflict or disputes
- Must demonstrate an attention to detail
- Ability to multi-task while maintaining accuracy
- Must possess good time management skills
Location
- Upstate Veterinary Specialties - Latham, NY
Work Type
- Full Time
- Overnight
Experience Level
- Experienced
- 2+ years veterinary experience
- Two – four years of technician or veterinary assistant experience
Education Level
- Associate’s degree in Veterinary Technology (preferred)
- Associations degree in Veterinary Technology is preferred.
Salary/Compensations
- $23.00 - $32.00 Hourly
Benefits
- Fully paid Medical, Dental & Long-Term Disability Insurance
- Retirement Plan with Company Match
- Generous PTO + Pet Insurance Stipend
- Uniform Allowance & Employee Appreciation Events
About the Company
- Ready to Step Into a Critical Role? Join UVS and help bridge the gap between medical care and client communication when it matters most. Apply today and be part of something meaningful.