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About the Role

We are looking for a Forward Deployed Product Manager to take end-to-end ownership of building and delivering conversational AI agents that solve real healthcare challenges and drive measurable business outcomes. This role requires hands-on involvement throughout the entire process, working alongside engineers, conversation designers, and clinical experts to scope, build, test, and launch AI agents.

Responsibilities

Own the product from concept to commercial success, leading development and delivery of conversational AI agents.
Define scope and success criteria by partnering with customers to understand needs and translate requirements into technical specifications.
Build alongside technical teams, collaborating with engineers, conversation designers, and clinical experts.
Get hands-on with the technology, building and refining conversation flows, orchestration logic, and test scenarios.
Drive technical decisions and remove blockers by identifying product limitations and working with engineering on solutions.
Own evaluation and launch readiness, designing and executing evaluations against performance, reliability, and safety standards.
Turn successful pilots into lasting customer relationships by using performance data and feedback to improve agent effectiveness.
Serve as the primary point of contact for product progress, technical challenges, and roadmap discussions.
Take ownership of production issues, operational dependencies, and unexpected challenges.
Share insights from customer deployments with core product and engineering teams to influence platform improvements.

Requirements

5+ years of experience in Product Management, entrepreneurship, or a similar role involving end-to-end product ownership.
Strong technical fluency, including experience with AI-powered products, writing and evaluating prompts, and understanding technical architectures.
Proficiency with SQL and data analysis, with the ability to translate performance metrics into actionable product decisions.
Demonstrated experience owning customer-facing deliverables and driving measurable business or commercial outcomes.
Excellent communication skills, with the ability to explain complex technical concepts clearly to diverse stakeholders.
Strong product judgment and the ability to make thoughtful decisions around scope, quality, timelines, and priorities.
Comfortable operating independently in ambiguous, fast-moving environments and taking accountability for outcomes.
Willingness to roll up your sleeves and contribute hands-on to building and improving products.
Confidence navigating difficult customer conversations, communicating tradeoffs, and taking ownership when issues arise.
Engineering degree or previous software engineering experience is a plus.
Experience developing, deploying, or managing conversational AI agents, LLM-powered applications, or workflow automation products is a plus.
Previous experience in healthcare, health technology, or another regulated industry is a plus.
Familiarity with clinical workflows, patient communications, or healthcare operations is a plus.
Experience taking technical products from pilot or proof of concept to commercial deployment is a plus.
Experience working with cross-functional teams is a plus.
Applicants must be authorized to work in the US without employer sponsorship.

Skills

Conversational AI
Product Management
AI-powered products
Prompt engineering
Technical architecture
SQL
Data analysis
Customer-facing deliverables
Business outcomes
Commercial outcomes
Communication
Technical concepts explanation
Product judgment
Independent operation
Accountability
Hands-on product development
Customer negotiation
LLM-powered applications
Workflow automation
Healthcare technology
Clinical workflows
Healthcare operations

Location

San Francisco, CA

Work Type

Hybrid

Experience Level

5+ years

Education Level

Engineering degree (preferred)

Benefits

Competitive salary
Equity
401(k)
Wellness stipend
Medical benefits
Dental benefits
Vision benefits
Generous PTO
Parental leave
Bi-annual offsites
Catered lunches (Bay Area Positions only)

About the Company

Infinitus is pioneering agentic communications to connect the entire healthcare system, reducing patient anxiety, increasing speed to treatment, and enabling teams to scale impact.
Our system combines industry-leading safety guardrails with a dynamic knowledge graph built on millions of real-world interactions.
44% of the healthcare Fortune 50 trusts Infinitus to turn fragmented touchpoints into seamless care for better patient outcomes.
Our mission is to create time for healthcare by making access, adherence, and affordability easier than ever.
We have automated over 7 million calls and 100M+ minutes of conversation, saving millions of hours for patients and providers.
Backed by over $100M from investors including Google Ventures, Kleiner Perkins, Andreessen Horowitz, and Coatue.
We are a team that challenges the status quo and moves fast at the intersection of AI and healthcare.
Infinitus was recently named to Fast Company's World's Most Innovative Companies and Business Insider’s top startups in healthcare.

Equal Opportunity

Infinitus Systems is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.