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About the Role

The System Operations Specialist I is primarily responsible for large-scale clearinghouse/transaction processing and system monitoring for the Fed ACH and Check business lines, assisting in providing real-time support over three shifts using a 24x6 business model. The role involves operational support, analysis, and assisting with system enhancements and recovery under direct supervision.

Responsibilities

Responsible for large-scale clearinghouse/transaction processing activities for the Fed ACH and Check business lines.
Provides real-time support for Check/ACH processing.
Performs application health/monitoring for core processing platforms and satellite/subsystems.
Supports operations/production issues and incident management.
Conducts analyses to understand operational, customer volume, etc., trends/patterns to assist with process improvements and solutions.
Participates/Supports business testing, defect management, and other activities to launch core processing platforms and/or satellite/subsystems enhancements or new product/services.
Holds scaled decision rights to perform key tasks.
May perform ancillary tasks to support other business operations depending on shift, such as customer call center support (2nd/3rd Shifts) or preliminary accounting/settlement (3rd Shift).
Assists with identifying production issues and other operational matters that could potentially require escalation to senior team members.
Serves as a resource within software and process testing capacities.
Provides ad-hoc analysis and other direct assistance to technical and customer support teams.
Monitors interdepartmental communication while ensuring accuracy and timeliness.
Follows procedural direction to ensure critical daily payment processing tasks are completed within core applications.
May serve as a knowledge resource for other teams.
Participates in projects/initiatives to support payment systems.
Assists project team members with planning, administrative work, meeting organization/facilitation, and discussion leading.
Performs moderately complex research.
Provides quality customer service and exhibits team-oriented behaviors.
Takes personal responsibility to advance personal knowledge of various systems and business needs.
Functions under direct supervision and is able to manage responsibility with flexibility and focus.
Achieves deliverables, adapts priorities, and manages rapidly changing demands of the operation and/or project assignments.

Requirements

Possesses entry level working knowledge of critical systems and demonstrates confidence under pressure.
Possesses an entry level working knowledge of the majority of the systems used by operational groups.
Possesses skills to work in a dynamic and frequently changing environment.
Must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Employees must comply with the Bank’s ethics rules regarding financial interests.
Requires fingerprinting for a criminal background check, education and employment verification, along with potential additional screening requirements.
Any offer of employment is contingent upon satisfactory results of any required background screening.
Screenings cover education/employment verification, criminal history, credit history, and references.
Occasional weekend hours during testing phases.

Skills

Effective verbal and written communication skills.
Team-oriented work ethic.

Location

United States of America

Work Type

Full time
Regular
Third shift (12:00 AM–8:30 AM EST, Monday–Friday)

Experience Level

Less than two years of relevant experience

Education Level

High School Diploma or GED
Associate degree or 2 years equivalent experience preferred

Benefits

Comprehensive healthcare options (Medical, Dental, and Vision)
401K match, and a fully funded pension plan
Paid vacation and holidays
Flexible work environment
Generously subsidized public transportation
Education Assistance Program
Professional development programs, training and conferences

About the Company

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®, FedACH®, Check Services, and the FedNow® Service.
FRFS operates as a fully integrated organization with groups dedicated to customer experience, operations, technology, product and customer/industry management, enterprise services, payments system improvement, and one focused on the ongoing growth and development of the FedNow instant payment service.
Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of FRFS customers across the United States.
Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff.
The FRFS Enterprise operates with a customer-first mindset, comprised of team members seeking to do the best work of their careers in pursuit of our important central bank mission.

Equal Opportunity

The Federal Reserve Bank of Atlanta is an equal opportunity employer.
The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.