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About the Role

Performs diagnostic and service work on residential and/or light commercial HVAC equipment. Communicates with customers to resolve issues and ensure satisfaction. Promotes company products and services.

Responsibilities

Works under general supervision to perform residential and/or light commercial service and maintenance calls
Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
Inspects equipment and performs diagnostics to identify potential problems and prevent breakdowns
Completes routine maintenance and equipment cleaning as needed
Responsible for delivery and removal of parts and equipment needed to complete service work
Records all required information on customer call using a hand-held device and completes all forms and paperwork neatly and accurately
Collects payment from customer
Communicates with dispatch to ensure accurate status reports of activities and availability
Responsible for delivering excellent customer service and sustaining high levels of customer satisfaction
Promotes products and services to the customer and calls Sales and Service Coordinator with leads for replacement product sales
Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
Represents the company professionally, honestly, and ethically in all business matters and activities
Follows standard procedures, ensures the company vehicle is properly stocked, returns defective warranty parts, and orders/replenishes vehicle stock as needed
Performs similar/other duties as needed or assigned
Maintains regular, reliable attendance

Requirements

High school diploma or GED with additional training and 2+ years’ experience in HVAC with technical training certification required
Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
EPA and safety certifications required
Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories
Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
Proficient and able to operate all necessary tools and equipment to perform various service projects
Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision
Proficient and able to install a basic duct fitting
Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
Effective and efficient time-management and organizational skills
Valid driver’s license with acceptable driving record
Available to work flexible hours and on-call shifts as needed
Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl
Ability to work in a variety of environmental conditions, including hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
Ability to lift up to 75 pounds
Ability to lift and carry items weighing up to 50 pounds

Skills

HVAC
Technical training
EPA certifications
Safety certifications
Servicing heating, air conditioning, and ventilation equipment
Servicing related accessories
Mechanical aptitude
Operating tools and equipment
Reading wiring diagrams
Troubleshooting electrical systems
Troubleshooting refrigerant systems
Troubleshooting duct systems
Starting up systems
Balancing airflow
Aligning belts and pulleys
Installing basic duct fittings
Troubleshooting electronic air cleaners
Troubleshooting refrigeration systems
Troubleshooting hot water systems
Troubleshooting steam boiler systems
Troubleshooting humidifiers
Communication skills
Time-management skills
Organizational skills

Location

1260 Scottsville Rd Ste. 102, Rochester, NY 14624

Work Type

Full-time

Experience Level

2+ years

Education Level

High School Diploma/GED

Salary/Compensations

$52,200.00 - $66,500.00
- Incentive Opportunities

Benefits

Top Pay for Top Performers
Incentive and bonus opportunities
Generous PTO provided
24 paid days off within your first year of employment
29 paid days off after your 2nd year of employment
Ample advancement and career-growth opportunities
Company-sponsored Medical, Dental, and Vision Insurance programs
Company-provided smart phone
Company-provided tablet
Uniform plan
Tool replacement program
Internal Training Academy
Best-in-class 401(k) Retirement Savings Plan with company matching contributions
Company-paid employee Life Insurance
Short-term and Long-term disability insurance options
Supplemental benefit programs including Legal advice, pet insurance, and health advocacy programs

About the Company

Our team consists of the very best; we believe in doing what is right for our customers and our employees.
We provide our employees with the training, support and an opportunity for unlimited professional growth.
Join us and become an EXPERT!
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process.