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About the Role

Jansen Optical is seeking a warm, organized, and patient-focused individual to be the heartbeat of their front desk as a Patient Care Coordinator. This role is crucial for creating a seamless patient experience from check-in to check-out, ensuring every visit is personal and stress-free.

Responsibilities

Act as the welcoming voice on the phone, assisting patients with scheduling and inquiries.
Greet and check in patients with professionalism and warmth.
Maintain efficient front desk operations to ensure smooth workflow.
Support patient flow through strong multitasking and time management.

Requirements

1+ year of customer service experience.
Excellent communication skills.
Friendly and professional demeanor.
Comfortable with computers and quick to learn new systems.
Team player with a positive attitude.
Strong organizational skills.

Skills

Customer service
Communication
Multitasking
Time management
Organization
Computer proficiency

Location

Austin, TX

Work Type

Full-time

Experience Level

1+ year

Salary/Compensations

$16-17/hour

Benefits

Medical benefits
Vision benefits
Dental benefits
PTO
Holiday pay
401k with match

About the Company

Jansen Optical's mission is to Save Eyes & Spark Joy.
The company believes Eyes Matter and Eyecare Matters.
They pride themselves on creating a warm, welcoming environment where every patient feels like family and every team member feels supported.
The company culture is built on collaboration, celebration, and compassion.