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About the Role
This role involves speaking directly with new and existing customers to understand their needs and identify opportunities to introduce relevant products and services. It's a sales position focused on commercial drive and customer satisfaction, offering autonomy in managing customer interactions and contributing to business growth.
Responsibilities
- Make proactive outbound calls to targeted new and existing customers
- Identify sales and renewal opportunities and confidently progress them
- Listen to customers, understand their needs and provide clear and accurate information about relevant products and services
- Turn positive customer conversations into commercial opportunities
- Take ownership of customer actions and follow them through quickly and professionally
- Work towards agreed sales plans, objectives and targets
- Maintain accurate customer records and follow-up activity
- Build strong relationships with colleagues across Premium Credit
- Represent our brand and values in every customer interaction
Requirements
- Demonstrate a strong sales mindset
- Confidence communicating with customers
- Motivation to learn
- Experience working in an outbound telephone sales environment
- A track record of achieving or exceeding sales targets
- Confidence making high volumes of outbound calls and engaging customers quickly
- Strong communication and influencing skills
- A proactive, resilient and self-motivated approach
- The ability to spot opportunities and confidently progress them towards a sale
- Excellent organisation and the ability to manage competing priorities
- A genuine commitment to delivering a great customer experience
- The ability to work effectively both independently and as part of a team
- Previous experience building and maintaining customer or client relationships would be an advantage
- Must reside in the UK
- Required to prove eligibility to work in the UK
- Satisfactory completion of pre-employment screening requirements (right to work, credit check, DBS check, employment references, professional qualifications if relevant)
Skills
- Sales
- Customer service
- Communication
- Influencing
- Organisation
- Relationship building
Location
- London
Work Type
- Hybrid working
- Office attendance once per fortnight
- Predominantly home-based
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Competitive salary and incentive plan
Benefits
- Hybrid working, with just one day per fortnight in our London office
- 25 days' annual leave plus bank holidays, with the option to buy or sell up to five days per year, pro rata
- Private health and dental cover
- Workplace pension
- 24/7 Employee Assistance Programme
- Access to Mental Health First Aiders
- Support and investment in your ongoing personal and professional development
About the Company
- Premium Credit is the UK and Ireland’s leading provider of insurance premium finance and funding for a range of annually charged services.
- Helps more than three million customers spread the cost of essential payments.
- Works through a network of around 3,000 partners.
- Multi-award-winning business.
- Certified as a Great Place to Work®.
- Recognised among the UK’s Best Workplaces™.
- Holds a Silver Sustainability medal.
- 4.2 rating on Glassdoor.
- 4.5 rating on Trustpilot.
- Committed to creating a responsible, supportive workplace and delivering a great experience for customers and colleagues.
- Aims for people to enjoy coming to work, feel trusted to do their best and have opportunities to develop.
Equal Opportunity
- Premium Credit is committed to creating an inclusive workplace where everyone can thrive.
- Welcome applications from people of all backgrounds.
- Committed to providing reasonable adjustments or accommodations throughout our recruitment process.
- Excited about the opportunity but don’t tick every box? Apply anyway. We’re interested in what you can bring, your potential and what you could achieve with us.