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About the Role
The Assistant Property Manager will support the Property Manager in the daily operations of an affordable housing apartment community, providing customer service to residents and visitors, and coordinating with site teams. This role is crucial in creating homes, hope, and opportunity within the community.
Responsibilities
- Enter data in resident accounts receivable ledgers.
- Assist with resident records documentation.
- Collect rent and other income, make bank deposits, and forward receipts.
- Assist with the leasing process from initial application to move-in.
- Respond to customer service requests.
- Work outside normal business hours to respond to property needs.
- Provide customer service to residents and visitors.
- Take initiative and provide direction to staff.
- Work with Front Desk and Maintenance site teams.
- Coordinate resident engagement and events.
Requirements
- High School Diploma or equivalent.
- Legally operate a motor vehicle (valid driver's license and insurance).
- One (1) year of administrative, office, accounting, or customer service experience.
- Property management work experience and knowledge of applicable local and federal housing laws.
- Knowledge of real estate property management applications.
- Adhere to complex regulatory requirements.
- Maintain resident account receivable ledgers under supervision.
- Strong understanding of HUD and Tax Credit experience are essential.
Skills
- Customer service
- Data entry
- Leasing processes
- Rent collection
- Bank deposits
- Resident relations
- Staff direction
- Regulatory compliance
- Accounting ledger maintenance
- HUD knowledge
- Tax Credit knowledge
Location
- San Francisco
Work Type
- On-site
- Full-time
Experience Level
- 1 year of administrative, office, accounting, or customer service experience
- Property management experience
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $27.77-$29.77/hour
Benefits
- Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
- 15 days of earned PTO your first year
- 12 company holidays + 2 floating holidays
- 403b + match
- Early close Fridays (3 paid hours each Friday)
- Early close prior to a holiday (3 paid hours)
- Paid Time off between Christmas and New Year's Holiday
- Paid Volunteer Time
- Paid Parental Leave and Care Giver Leave
- Paid Life Insurance
- Free Employee Assistance Plan
- Free Basic Dental
- Pet Insurance options
- 2-bedroom onsite apartment
About the Company
- Mercy Housing builds communities by creating homes, hope, and opportunity.
- The company's mission-driven team is guided by mercy, justice, and respect.
- Mercy Housing transforms lives through affordable housing and inclusive communities.
Equal Opportunity
- Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.