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About the Role
As a Network Success Coordinator with The Helper Bees, you will be responsible for supporting partner requests for client assessments using a proprietary technology platform.
Responsibilities
- Acknowledge, schedule, document, and monitor benefit eligibility assessments via dashboards/pipelines and CRM functionality.
- Handle high volume inbound and outbound telephonic scheduling.
- Collaborate with manager to analyze performance and redirect efforts as needed.
- Ensure consistent progress toward and alignment with intended outcomes/goals through key performance indicators (KPIs).
- Self-manage follow-up engagements as needed.
- Monitor dashboards and take appropriate action on referral escalations.
- Perform other duties as assigned/necessary.
Requirements
- 2+ years of customer service or related experience.
- Outbound/Inbound calling experience highly preferred.
- Office suite and Google Suite experience highly preferred.
- Must be 18 years of age or older.
- Ability to remain at your designated workstation for the duration of the workday.
- Operates a computer and other office productivity machinery, such as a phone and VoIP.
- Ability to communicate information and ideas so others will understand.
- Ability to observe details at close range (typically on a computer screen).
Skills
- Professional phone demeanor
- Professional written communication
- Ability to self-manage daily efforts
- Ability to work autonomously in a remote work environment
- Interpersonal skills
- Critical thinking skills
- Computer proficiency
- Comfortable learning new technology platforms
Location
- Remote (within the United States)
Work Type
- Remote
- Full-time
Experience Level
- 2+ years of customer service or related experience
About the Company
- The Helper Bees (THB) was created to fill an obvious need in an underserved community.
- Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers.
- THB provides older adults the ability to easily review, choose, and access affordable quality in-home helpers.
- The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience.
- Company culture is defined through Core Values: Quickly iterate through solutions, Seek ways to create immediate impact, Bee the teammate you want to work with, Ask questions, answer questions, Take the time to celebrate wins.
Equal Opportunity
- The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized.
- We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds.
- The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process.
- Selected candidates may be required to undergo a background check and/or drug screen.
- The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations.