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About the Role
Neara is seeking a Customer Value Architect to drive platform adoption, value definition, and validation with high-value customers. This role requires technical curiosity, customer engagement skills, and the ability to translate Neara solutions into quantifiable ROI.
Responsibilities
- Develop strong understanding and proficiency with the Neara software platform to translate its functionality and value to customers.
- Work closely with customers, including on-site visits, to drive platform adoption and ensure proficient use.
- Ensure Neara solutions deliver on contractual scope and identified business outcomes.
- Develop a deep understanding of customer strategic imperatives and business goals to provide guidance on Neara solution enablement.
- Serve as a trusted commercial and technical advisor, ensuring Neara solutions are fully embedded within customer businesses.
- Collaborate with customers to define and deliver business cases and ROI metrics.
- Identify opportunities for customers to expand their use and adoption of the Neara platform.
- Engage a broad stakeholder audience within customers to build trusted relationships.
- Collaborate with Neara Sales and Deployment teams to drive customer happiness, platform adoption, and growth.
- Design and deliver focused training sessions and workshops aligned with customer goals.
- Identify emerging client needs and strategic opportunities to inform customer account strategies.
Requirements
- Significant experience as a Data & Analytics Consultant, Technology Consultant, or Management Consultant within a consulting firm or relevant software provider, managing enterprise-level client strategy and engagement.
- Strong technical aptitude with hands-on experience in programming, data integration, and utilizing tools like macros and various software languages.
- Proven track record of developing tangible customer value and ROI frameworks.
- Deep familiarity with enterprise software platforms, large-scale deployments, and change management.
- Experience working with utilities, digital twin software, or grid modernization initiatives is highly desirable.
- Experience within broader infrastructure or the energy sector is a major plus.
- Exceptional communication and external stakeholder engagement skills.
- Ability to explain complex technical topics clearly and build trusted relationships.
- A proactive, critical thinker who enjoys finding creative technical solutions.
Skills
- Programming
- Data integration
- Macros
- Software languages
- Customer value frameworks
- ROI metrics
- Enterprise software platforms
- Large-scale deployments
- Change management
- Utilities industry
- Digital twin software
- Grid modernization
- Infrastructure sector
- Energy sector
- Communication
- Stakeholder engagement
- Technical problem-solving
Experience Level
- Significant experience
Benefits
- Competitive salary + ESOP
- Significant career development and growth opportunities
- Highly meritocratic, non-bureaucratic, and low ego work culture
- Opportunity to work on complex, meaningful products and real-world problems
- Opportunity to play a direct, critical role in the trajectory of a high-growth company
About the Company
- Neara uses advanced machine learning to create engineering-grade, physics-enabled digital twins of electricity grids across four continents.
- Neara's simulations help asset owners understand challenges and implement solutions for millions of kilometers of infrastructure.
- Neara empowers large utilities to pinpoint risks, optimize investments, and build a more resilient global energy future.
- The team consists of individuals passionate about making a tangible difference using AI and machine learning.
- Neara fosters a culture where innovation thrives due to shared mission ownership.