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About the Role
Zenjob PRO is a start-up within a scale-up, aiming to revolutionize the student worker market by connecting students with long-term, CV-relevant jobs. As an Account Manager or Senior Account Manager, you will manage a B2B client portfolio, focusing on customer relationships, results, and growth. You will develop existing partnerships, identify new opportunities, and ensure successful implementation of staffing solutions, combining a customer-first mindset with entrepreneurial thinking and operational execution.
Responsibilities
- Manage and develop your customer portfolio, controlling revenue, customer retention, and growth.
- Identify upselling and cross-selling potentials and explore new locations, departments, and business areas.
- Proactively engage with customers via phone, video calls, or in-person to understand challenges and develop solutions.
- Build long-term customer relationships by establishing contacts with key decision-makers and conducting commercial discussions and negotiations.
- Oversee recruiting and staffing by analyzing personnel needs, identifying suitable student workers, and managing the recruitment process.
- Ensure an excellent customer experience by monitoring ongoing assignments, identifying challenges early, and coordinating solutions with internal teams.
- Manage accounts data-driven, analyzing portfolio development, setting priorities, and deriving growth and improvement measures.
- Contribute to shaping our account management by sharing experience, best practices, and collaboratively developing collaboration and processes.
Requirements
- Several years of relevant professional experience in B2B Account Management, Key Account Management, or a comparable customer-oriented, commercial role.
- Experience in developing customer relationships, including successfully managing existing clients and ideally expanding them through upselling, cross-selling, or additional business potentials.
- Commercial understanding, entrepreneurial thinking, recognition of economic potentials, and confident communication with various stakeholders.
- Self-initiative and ownership, working independently, setting priorities, and taking responsibility for results.
- Customer-first mindset and hands-on mentality, understanding customer needs, developing pragmatic solutions, and reliably closing deals.
- Structured, data-oriented work approach.
- Fluent German and secure English language skills.
- Experience in personnel services, temporary employment, or recruiting is a plus.
- Knowledge of Salesforce or comparable CRM systems is a plus.
Skills
- B2B Account Management
- Key Account Management
- Customer Relationship Development
- Commercial Acumen
- Entrepreneurial Thinking
- Data-driven Work Approach
- Customer-First Mindset
- Hands-on Mentality
- Salesforce
- CRM Systems
Location
- Berlin-Prenzlauer Berg
Work Type
- Hybrid
- Full-time
Experience Level
- Account Manager
- Senior Account Manager
Benefits
- 28 vacation days (increasing by 1 every two calendar years up to a maximum of 30 days)
- 1 paid special leave day per year for volunteer work
- 5 days paid educational leave
- Possibility for unpaid leave
- 10 paid days for child's illness-related absence
- €750 annual training budget per employee
- Additional team training budget and internal workshops
- Mentoring, career coaching, and Zenjob University
- Up to 2 days per week remote work
- Flexible working hours
- Modern office in Berlin-Prenzlauer Berg
- Dog-friendly work environment
- €30 monthly subsidy for Urban Sports Club
- 25% discount on FitX memberships
- Meditation room in the office
- Monthly Monday Lunch
- Free drinks, fruit, and vegetable basket
- Up to €115.05 monthly tax-free meal allowance via Circula
- Snacks and drinks after All Hands Meetings
- €40 monthly credit with NAVIT (public transport, bike sharing, etc.)
- Company pension plan via Finsurancy at attractive group conditions
- Transfer service for existing company pension contracts
- Quarterly team events, summer and winter party
- Budget for birthdays and company anniversaries
About the Company
- Zenjob is an AI-powered platform for flexible staffing, connecting companies with short-term workers quickly, reliably, and data-based.
- Over 5,000 companies use Zenjob.
- The company is growing profitably and is transitioning from a booking platform to a strategic workforce partner.
Equal Opportunity
- Zenjob is proud to be an employer that offers equal opportunities.
- We are committed to assessing every qualified person based on their abilities, regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.
- A photo or age indication is not required for application.