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About the Role

This position requires professionalism, attention to detail, strong communication skills, and the ability to work efficiently while balancing competing tasks. Responsibilities include processing lottery claims, responding to public inquiries regarding liquor laws and regulations, processing applications, and performing other related administrative duties.

Responsibilities

Processing lottery claims received in person, by mail, and by fax
Responding to public inquiries regarding liquor laws and regulations
Processing applications
Performing other related administrative duties as assigned

Requirements

Two (2) or more years of combined education and/or experience in business administration, public administration, communications, legal studies, regulatory administration, licensing, program administration, claims processing, customer support, or a related field.

Skills

Strong reasoning
Sound judgment
Ability to effectively manage multiple priorities
Professionalism
Attention to detail
Strong communication skills
Ability to work efficiently while balancing competing tasks
Experience administering or applying laws, rules, regulations, policies, or formal procedures in a governmental, licensing, regulatory, or compliance environment
Experience reviewing and processing license/permit applications, claims, or other regulatory transactions
Experience working with beverage alcohol, lottery, tobacco, or other regulated industries
Experience interpreting statutes, administrative rules, policies, and procedural requirements and applying them to individual circumstances
Experience using Salesforce or other customer relationship management, licensing, case management, or workflow systems
Experience providing customer support involving complex regulatory, licensing, or procedural requirements
Experience working in a high-volume environment requiring independent decision-making, accuracy, confidentiality, and adherence to established deadlines

Location

Office environment

Work Type

Full-time

Experience Level

Two (2) or more years

Benefits

80% State paid medical premium
Dental Plan at no cost for employees and their families
Flexible Spending healthcare and childcare reimbursement accounts
State defined benefit pension plan
Deferred compensation 457(b) plan
11 paid holidays each year
Generous leave plan
Flexible schedule
Low cost group life insurance
Tuition Reimbursement
Incentive-based Wellness Program
Qualified Employer for Public Service Student Loan Forgiveness Program

About the Company

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills.

Equal Opportunity

The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status.
The State’s employment decisions are merit-based.
Retaliatory adverse employment actions by the State are forbidden.