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About the Role
The SVP, Training is responsible for leading the Training Institute, developing new content, migrating to fee-based training, and building a robust Learning Management System (LMS). This role collaborates with senior leadership to align training and communication strategies for sustainable growth.
Responsibilities
- Define and execute a comprehensive Training Institute business plan aligned with corporate goals.
- Drive a new revenue stream with fee-based training while enhancing adoption of iA Training nationwide.
- Lead, inspire, and scale a high-performing Training organization.
- Establish clear performance metrics and foster a culture of accountability, collaboration, and innovation.
- Partner with Marketing to enhance dealer engagement strategies and improve customer experience.
- Evaluate existing content and develop next-generation course framework for modernized, compliant curriculum.
- Lead the conversion from providing free training to fee-based training in 2027.
- Ensure clear communication with all internal and external shareholders regarding the fee-based training initiative.
- Work with the new LMS provider to quickly stand-up new training content for all iA Training programs, products, and company initiatives.
- Facilitate the development of new iA online training as a primary source of iA employee onboarding.
- Develop iA Certification programs for new products and services.
- Maintain a cohesive schedule for all training classes in iA Training facilities and at off-site locations.
- Continue to build a winning team with a bench of talent ready to take iA into the future.
- Interview, hire, and train new training staff and lead the iA Way.
- Build and maintain trust-based relationships with the Dealer Channel, Agent Channel, National Account Channel, and key decision-makers.
- Serve as a strategic advisor to dealers, helping them maximize profitability and customer retention.
- Represent the company at industry events, conferences, and automotive forums.
- Assume financial oversight of the Training Institute, ensuring revenue and profitability targets are met or exceeded.
- Collaborate with Finance to forecast sales targets and manage budgets effectively.
- Implement reporting tools and KPIs to monitor performance and drive operational efficiency.
Requirements
- Bachelor’s degree in business, Sales, or related field (MBA preferred).
- 15+ years of progressive leadership experience in automotive dealer services, F&I products, or related industries.
- Proven track record of driving revenue growth and building strong dealer networks.
- Senior management or executive-level experience with P&L responsibility.
- Expertise in retail automotive and automotive industry trends.
- Strong analytical and critical-thinking skills; ability to make data-driven decisions.
- Inspirational leadership style with a hands-on approach.
- Excellent communication and relationship-building skills.
- Proficiency in MS Office and ability to learn new systems quickly.
- Ability to thrive in a fast-paced, dynamic environment and adapt to change.
- Strategic Thinking: Ability to anticipate market trends, develop long-term plans, and align initiatives with corporate objectives.
- Leadership & Influence: Inspires and motivates teams, builds consensus, and drives organizational change.
- Business Acumen: Deep understanding of financial metrics, P&L management, and operational efficiency.
- Relationship Management: Builds strong partnerships with dealers and internal stakeholders to achieve mutual success.
- Innovation & Growth Orientation: Champions new ideas, products, and processes to maintain competitive advantage.
- Decision-Making: Makes timely, data-driven decisions under pressure with a focus on results.
- Communication: Articulates vision and strategy clearly to diverse audiences, both internally and externally.
- Applicants must be authorized to work for any employer in the U.S.
- Unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.
Skills
- Strategic Leadership
- Business Development
- Team Leadership
- Performance Management
- Marketing Collaboration
- Content Development
- Curriculum Design
- Project Management
- Change Management
- Stakeholder Communication
- Learning Management Systems (LMS)
- Onboarding Programs
- Certification Program Development
- Training Calendar Management
- Recruitment
- Talent Development
- Dealer Relations
- Financial Oversight
- Budget Management
- Operational Efficiency
- MS Office Proficiency
Location
- USA
Work Type
- Full-time
- Hybrid
Experience Level
- 15+ years of progressive leadership experience
- Senior management or executive-level experience
Education Level
- Bachelor’s degree in business, Sales, or related field
- MBA preferred
About the Company
- iA American is a wholly owned subsidiary of iA Financial Group, one of the largest insurance and wealth management groups in North America.
- iA American has been built through the acquisition of Innovative Aftermarket Systems (IAS), SouthwestRe, and Dealers Assurance Company (DAC).
- Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, and in-house administration.
- iA Financial Group is the fourth largest life and health insurance company in Canada.
- Founded in 1892, iA Financial Group is a stable and solid employer that invests in its employees and their long-term development.
- iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group.
- Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more!
- Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!
Equal Opportunity
- At iA American, we support and celebrate diversity.
- We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
- Reasonable accommodations will be made in compliance with ADA and EEO regulations to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
- Our differences make us unique, and even stronger.
- We are continually building a team that is as diverse as the people and communities we serve.