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About the Role
The Administrator supports a team of Employment Advisers and Trainers in the day-to-day delivery of the Restart Scheme. This role involves delivering excellent customer service, accurately inputting and managing customer data, and scheduling training sessions. The Administrator ensures participants receive timely, well-coordinated support in a fast-paced, customer-focused environment.
Responsibilities
- Receiving and processing incoming participant referrals from Job Centre Plus.
- Producing and monitoring reports, such as course attendance registers for trainers.
- Serving as the first point of contact for participant queries about the Restart Scheme, providing professional and timely responses.
- Issuing vouchers and petty cash to participants in line with strict procedures.
- Collaborating with Advisers and Trainers to schedule participant appointments and courses.
- Rectifying any paperwork inconsistencies.
Requirements
- At least one year's previous demonstrable experience in providing high-quality customer service face-to-face and by telephone in a target-driven environment.
- At least one year's previous demonstrable experience of high-volume input into complex databases where accuracy is essential.
- Ability to work under pressure to short timescales and multi-task competing activities.
- High level of attention to detail with a desire to ensure accuracy.
- Excellent decision-making skills.
- Knowledge of the Government's Skills or employability agenda is desirable.
- Understanding or experience of training or learning administration is desirable.
- Fluency in more than one language is desirable.
Skills
- Advanced knowledge of Excel
- Advanced knowledge of Microsoft Word
Location
- Onsite
Work Type
- Fixed Term Contract
- Full-time
Experience Level
- 1 year of customer service experience
- 1 year of database input experience
Education Level
- Minimum of 2 A-Levels or an equivalent Level 3 Diploma.
- GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification) or achievement of a Level 2 in Literacy Assessment at interview stage.
Salary/Compensations
- £29,000 to £32,500
Benefits
- 25 days annual leave (pro-rata for part time) plus statutory bank holidays
- Reed Pension Scheme
- Award Winning Management & Leadership training
- Professional & Personal Development Funds
- Bi-annual pay reviews
About the Company
- Reed in Partnership has been delivering public services since 1998.
- We are a British, family-owned company whose mission has always been to positively transform people and their communities.
- Our services help people from all backgrounds and circumstances to change their lives for the better.
- Reed's Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges to find sustainable employment.
- We provide tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training.
- Our Restart Scheme, funded by the Department for Work and Pensions (DWP), supports the long-term unemployed.
- Our values are Fair, Open & Honest, Take Ownership, and Work Together.
Equal Opportunity
- We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity.
- We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.