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About the Role

This role focuses on executing all aspects of event planning, including meetings, reunions, social functions, and catering. Responsibilities include business coordination from contract signing, managing direct billing, catering details, VIP needs, and group resumes. The role also involves targeting, capturing, and coordinating catering sales, aiming to meet and exceed revenue goals by developing new accounts and planning group business profitably.

Responsibilities

Execute all aspects of event planning including meetings, reunions, social functions and catering.
Manage business coordination from contract signing forward, including direct billing, catering, event details, VIP needs, amenities, group resumes, and rooming lists.
Target, capture, and coordinate catering sales.
Meet and exceed revenue goals by developing new catering accounts and planning/coordinating group business.
Achieve a minimum of 90% of productivity goals and 100% of activity goals.
Coordinate all group business as developed by the sales manager.
Determine and coordinate all event planning needs.
Communicate with clients to ensure event details are accurate and complete.
Exercise decision-making skills to ensure customer satisfaction and hotel profitability.
Upsell banquet menus and make recommendations to drive revenue for contracted banquet events.
Effectively communicate with various departments to ensure meeting and related functions are executed to client expectations.
Target appointment-oriented sales calls for catering direct sales efforts.
Maximize current hotel key accounts by identifying and developing revenue growth opportunities.
Capture competitor's accounts through networking, research, and reader board surveys.
Acquire referrals from existing accounts and follow up on leads within 48 hours.
Rebook group and applicable catering business through strong customer relationships and outstanding customer service.
Maintain well-documented, accurate, and organized file management.
Develop customer profiles and maintain an effective trace system.
Develop strong customer relationships through appropriate client communication and professional interaction.
Respond to all customers’ needs and inquiries within industry standard 4-business hour time frame.
Focus on revenue-producing activity and maximize selling time.
Control expenses on the property's behalf to minimize department and hotel costs.
Maximize return on all investments.
Represent the hotel with integrity and professionalism, a service-focused approach, and a caring attitude.
Exhibit a positive and involved team attitude and maintain open communication with coworkers.
Display a neat, clean, and business-like appearance.
Complete Banquet Event Orders in a timely manner with all needed information.
Assist in budgeting and forecasting all Catering & Banquet business.
Perform other duties as assigned, requested or deemed necessary by management.

Requirements

Knowledge of general sales techniques & processes.
Knowledge CY/TY is a plus.
Highly developed customer service & problem-solving skills.
Strong follow-up and guest satisfaction skills.
Ability to understand and follow verbal/written instructions.
Ability to work on more than one task at a time.
Ability to develop & maintain strong internal and external customer relationships.
Ability to set and manage priorities and plan activities in advance.
Ability to solve problems and make sound business decisions.
Ability to hear, speak, read and write English fluently.
Effective verbal communication and business writing skills.
Dexterity/mobility to meet clients on and off premises, tour property, attend functions, climb stairs, use door keys, and operate basic office equipment.
Vision to read fine print and computer screens, see colors, and observe rooms in poorly lit conditions.
Must be detailed oriented.
Must have own reliable transportation and possess a valid state driver’s license.

Skills

Event planning
Catering sales
Client communication
Sales techniques
Customer service
Problem-solving
Follow-up
Guest satisfaction
Relationship management
Priority setting
Activity planning
Business decision-making
Verbal communication
Business writing
Upselling
Account management
Budgeting
Forecasting

Location

Minneapolis

Work Type

Full-time

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

$70,000.00 - $75,000.00

Benefits

Medical
Dental
Vision
Pet discount program
Flexible spending accounts
Matched 401K
Life insurance
Critical accidental or illness insurance
Short-term disability
Long-term disability
Paid time off
Hotel discounts

About the Company

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of over 200 hotels and resorts across the United States, Caribbean, and Europe.
The company's platform includes Benchmark Resorts & Hotels, Axiom Hospitality, and PYRAMIDWORKS.
Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, people are at the heart of everything they do, fostering an environment where associates are respected, supported, and empowered to grow.
Team members have opportunities to collaborate with experienced leaders, take on stretch assignments, and gain exposure to a diverse portfolio.
Pyramid and its properties are recognized in hospitality, with accolades from publications like USA Today and travel awards from Travel + Leisure.
The Rand Tower, Minneapolis, a Tribute Portfolio Hotel, is an Employer of Choice committed to team member care and guest service.
The hotel offers opportunities for fun, learning, and being part of a successful journey at a growing company.

Equal Opportunity

Pyramid Global Hospitality is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.