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About the Role
The Chronicle is seeking a Recruitment Relationship Manager to join its Career Services team. This role involves selling digital advertising products to higher education institutions, identifying and targeting new customers, and maintaining/increasing business from current customers. The position is responsible for providing outstanding customer service and maximizing revenue in the assigned territory quarterly.
Responsibilities
- Identify new prospects through territory, customer, and competitive research.
- Utilize a consultative approach to inform outbound sales activity.
- Build relationships with customers and conduct needs assessments.
- Provide value and service through identifying Chronicle products that meet customer needs.
- Develop and maintain knowledge of all aspects of recruitment advertising in The Chronicle of Higher Education.
- Successfully engage with academic and administrative decision-makers and staff at universities.
- Sell web packages and ad enhancements to clients to maximize advertising revenue.
- Maintain all contacts in customer relationship management system.
- Serve as key point of contact for existing clients and expand/renew packages.
- Increase sales of digital enhancements.
- Meet and exceed established monthly sales goals and KPIs.
- Travel to industry conferences or campuses as needed.
- Provide superior customer service via telephone and e-mail correspondence.
- Respond to customer needs and requests with professionalism, enthusiasm, and knowledge.
- Use customer relationship management system and other programs to support sales activities.
- Maintain a high standard of accuracy in all activities and meet required deadlines.
- Perform other duties as assigned.
- Take ownership of additional duties when requested by management.
- Actively promote a positive work culture, adhere to company policies, and lead by example.
- Mentor and help train new staff.
- Provide feedback and insights to manager to inform sales and product strategy.
- Work collaboratively with ad operations and marketing teams.
Requirements
- Bachelors degree and a minimum of three to five years of inside sales experience or consultative phone-selling experience in customer service or relationship-building with customers.
- Prior experience closing completely new business is required.
- Familiarity with a customer relationship management system and experience in deadline driven environment preferred.
- Exceptional customer service skills with a professional and engaging phone manner.
- Strong grammar and proofreading skills are a must, as is attention to detail.
- Excellent verbal and written communication skills required.
- Strong project and task management skills with the ability to multi-task and manage competing priorities in a deadline driven environment.
- Ability to learn new software programs as required.
- Ability to remain highly motivated and successful handling outbound sales activity – both email and phone cold calls.
- Ability to travel to industry conferences and campuses as needed.
- Articulate and professional presentation style, especially in virtual meetings.
- Ability to perform work indoors in climate-controlled private work area with minimal noise, performing primarily sedentary work with limited physical exertion and lifting of up to 10 lbs.
- Ability to routinely perform work on computer for an average of 4-6 hours per day, when necessary.
- Ability to work extended hours whenever required or requested by management.
- Ability to travel on overnight and extended trips domestically and internationally.
- Ability to travel by commercial airlines, rental vehicles, and in public transportation.
- Ability to lodge in public facilities in foreign locations which may or may not have handicapped accommodations.
Skills
- Digital advertising sales
- Customer relationship management
- Consultative selling
- Needs assessment
- Recruitment advertising
- Sales
- Project management
- Task management
- Multi-tasking
- Communication (verbal and written)
- Grammar
- Proofreading
- Attention to detail
- Presentation skills
Location
- Remote
Work Type
- Full-time
Experience Level
- 3-5 years
Education Level
- Bachelors degree
Benefits
- Medical/Dental/Vision Plans
- 24 PTO Days + Company Holidays
- Paternal/Family/Adoption Leave
- 401K with Company Contribution & Profit Sharing
- Tuition Assistance
About the Company
- Born from a tradition of journalism and deeply engaged in innovative digital ventures, The Chronicle is powered by an essential mission: to inform, empower, and connect the people and institutions that work to improve society.
- Today, The Chronicle serves the higher-education community through the industry-leading news and information resource: The Chronicle of Higher Education.
Equal Opportunity
- The Chronicle is proud to be an equal opportunity employer, and we are committed to creating a diverse work environment. We encourage members of underrepresented communities to apply.