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About the Role
Sporting Life is seeking a dynamic leader to inspire unforgettable customer experiences, drive operational excellence, and foster a culture of learning and growth within a fun, fast-paced hybrid environment. This role offers opportunities to grow your career in the sports lifestyle industry.
Responsibilities
- Inspire unforgettable customer experiences by delivering exceptional service.
- Serve as a role model for customer service excellence.
- Create connections between customers and associates.
- Achieve profitability targets, including sales, wage management, shrink reduction, and KPIs.
- Oversee daily operations, ensuring compliance with standards and policies.
- Partner with department managers to maintain well-stocked, visually appealing spaces.
- Foster an inclusive and high-performance environment.
- Coach and mentor the management team.
- Conduct interviews and ensure the onboarding of new hires.
- Champion continuous learning, focusing on leadership, technical skills, and customer engagement.
- Ensure team completes mandatory training and develops in aligned areas.
Requirements
- 4–5 years of senior retail management experience in a large-format, high-volume, high-traffic store.
- Proven success in building and leading high-performing teams.
- Exceptional communication skills, with the ability to influence and inspire.
- Strong analytical skills, using data-driven insights to drive results.
- Proficiency in Microsoft Office and POS systems.
- A passion for sports, active living, and helping others thrive.
Skills
- Customer service
- Leadership
- Retail management
- Operational excellence
- Team development
- Coaching
- Mentoring
- Interviewing
- Onboarding
- Continuous learning
- Communication
- Analytical skills
- Microsoft Office
- POS systems
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- Senior retail management
Salary/Compensations
- $80,000 – $90,000 annualized (Pro-rated to $20,000 – $22,500 for the 3-month term, dependent on experience)
Benefits
- Choice of different levels of health, dental, and vision coverage.
- Employee discounts at Golf Town, Sporting Life, and Team Town Sports (shareable with friends and family).
- Vendor Pro Deals and expert product training.
About the Company
- Sporting Life is a proudly Canadian sports lifestyle brand, inspiring people to live, enjoy, and enable the sporting life since 1979.
- Offers the best gear for skiing, running, biking, tennis, and other active lifestyles.
- Part of Sporting Life Group, alongside Golf Town and Team Town, blending sport and style.
- Aims to help Canadians get outside and keep moving.
- Strives to create unforgettable experiences that connect customers with the joy of an active lifestyle.
Equal Opportunity
- Sporting Life Group Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities.
- In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Sporting Life Group Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.