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About the Role
Mercury is seeking a Workplace Experience Specialist to cultivate our company culture within the New York office. This role is responsible for the daily operations and overall employee experience, ensuring the office environment reflects Mercury's commitment to design, quality, and connection. You will support cultural moments, partner with various teams, and have an immediate impact on the feel of our NYC hub.
Responsibilities
- Serve as the on-site presence and cultural ambassador for the NYC office, welcoming employees, guests, candidates, and visiting teammates.
- Manage daily office operations including lunch, kitchen, supply stocking, mail and deliveries, and visitor management.
- Act as the first point of contact for office questions and requests, resolving issues or escalating as needed.
- Maintain the office's appearance, organization, and alignment with Mercury’s aesthetic.
- Shape the in-office culture by gathering employee feedback and balancing individual needs with team resources.
- Own monthly office events from concept to execution.
- Manage relationships with onsite vendors and track facilities and building requests within the office budget.
- Set up desks, meeting rooms, and AV for new hires, guests, and visiting teams.
- Manage office access and safety basics, including badges, visitor sign-in, and emergency procedures.
- Support the planning and execution of onsites, company events, and broader employee experience initiatives.
- Identify and lead improvements to office spaces, systems, and services.
- Communicate office updates, event invitations, and reminders clearly to the local team.
Requirements
- 2-3+ years of experience in office management.
- Genuine warmth with people and an instinct for anticipating needs.
- Exceptional attention to detail and organizational skills.
- Sound judgment for problem-solving and escalation.
- Initiative to act without waiting to be asked.
- A refined eye for design and appreciation for well-considered spaces.
- Clear, friendly written communication skills across Slack and email.
- Collaborative team player who proactively asks for and acts on feedback.
- Ability to pitch in on team activities beyond core responsibilities.
- Ability to lift 25 pounds if needed.
Skills
- Office Management
- Event Planning
- Vendor Management
- Facilities Management
- Communication
- Collaboration
- Problem-Solving
- Attention to Detail
- Design Appreciation
Location
- New York City
Work Type
- On-site
- Full-time
Experience Level
- Mid-level
Salary/Compensations
- $85,500—$96,200 USD
Benefits
- Base salary
- Equity (stock options/RSUs)
- Benefits
About the Company
- Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer.
- We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs.
Equal Opportunity
- All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.