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About the Role
The Patient Experience Coordinator serves as the first impression and primary front-of-house representative of FACE. This highly visible role is responsible for delivering an exceptional, personalized patient experience from the initial phone call through post-visit follow-up. The position blends hospitality, communication, scheduling, and administrative coordination to ensure every patient interaction reflects the practice's commitment to service excellence.
Responsibilities
- Deliver an exceptional, personalized patient experience from initial phone call through post-visit follow-up.
- Blend hospitality, communication, scheduling, and administrative coordination.
- Ensure every patient interaction reflects the practice's commitment to service excellence.
- Create a warm, polished, and welcoming environment for patients.
- Ensure seamless administrative operations and consistent follow-through on patient needs.
Requirements
- Associate degree required, bachelor’s degree preferred, or an equivalent combination of education and relevant experience.
- Previous front-desk, administrative, hospitality, customer service, or medical-office experience preferred.
- Experience in aesthetic medicine, plastic surgery, dermatology, cosmetic medicine, wellness, or another high-touch service environment strongly preferred.
- Excellent written, verbal, and interpersonal communication skills.
- Proficiency with, or willingness and ability to learn, EHR, scheduling, payment, email, spreadsheet, and practice-management systems.
- Strong organizational skills, attention to detail, and ability to manage multiple priorities.
- Ability to manage sensitive and confidential information with discretion and professionalism.
Skills
- Hospitality
- Communication
- Scheduling
- Administrative coordination
- Professionalism
- Personable demeanor
- Proactiveness
- Detail-orientation
- Excellent judgment
- Interpersonal skills
- EHR systems
- Scheduling systems
- Payment systems
- Spreadsheet software
- Practice-management systems
- Organizational skills
- Attention to detail
- Multitasking
- Discretion
- Confidentiality management
Location
- Saratoga
Work Type
- Full-time
- No weekend hours
Experience Level
- Preferred previous front-desk, administrative, hospitality, customer service, or medical-office experience
- Strongly preferred experience in aesthetics, plastic surgery, dermatology, cosmetic medicine, wellness, or another high-touch service environment
Education Level
- Associate degree required
- Bachelor's degree preferred
Salary/Compensations
- $20.00 to $25.00 per hour
Benefits
- Consistent schedule
- No weekend hours
- Competitive compensation
- Health insurance
- 401(k)
- Generous paid time off
- Paid holidays
- Discounts on aesthetic services
About the Company
- FACE Saratoga offers medical aesthetics and facial plastic surgery founded and led by Dr. Hannah Morrin.
- FACE Saratoga is committed to creating a welcoming, supportive environment for both patients and employees.
- A practice focused on personalized care in facial plastic surgery and aesthetics.