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Responsible for oversight of gym operations to ensure a positive member experience and a financially successful club.

Recruit, hire, train, schedule, and supervise team members.
Oversee member service to ensure all team members provide excellent customer service.
Handle front desk tasks, including greeting members, giving gym tours, and addressing member service issues.
Support team members and club members.
Create and maintain a positive image for the club.
Coach and counsel performance to meet company standards.
Ensure prompt opening and closing of the gym.
Ensure staff are aware of and trained on current marketing promotions.
Complete the manager portion of onboarding for new hires in Paycom.
Ensure the club is open and staffed during all business hours.
Ensure self and team members implement and adhere to all company policies and procedures.
Order supplies and track inventory.

Honesty and good work ethic.
At least 1 year of equivalent managerial experience.
Strong customer service skills.
Strong communication, organizational, and leadership skills.
Basic computer proficiency.
Ability to communicate and interact with customers in a way that exceeds their wants and needs.
Ability to actively listen to customers, empathize, and work together to solve problems.
Ability to recognize and define problems, analyze information, encourage alternative solutions, and seek additional assistance when needed.
Ability to demonstrate tact and skill in all interactions using appropriate behavior and language.
Ability to maintain timely and effective communication with staff, supervisors, and various departments.
Ability to stand and walk at least 75% of the shift.
Ability to talk in person or on the phone at least 75% of the shift.
Ability to lift up to 50 lbs. less than 30% of the time.

Club Manager at Planet Fitness - PF Baseline Fitness

Club Manager