Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this IT Support role.
Rezi rewrites your resume against SPS North America's job description. Free.
Tailor your resume to this IT Support role.
Rezi rewrites your resume against SPS North America's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the IT Support posting at SPS North America — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the IT Support posting at SPS North America — free, in seconds.
About the Role
We are seeking a detail-oriented IT Support Specialist to support secure data sanitization, storage device management, and basic computer hardware troubleshooting. This role is responsible for ensuring that data is securely erased from storage devices in accordance with company security policies and industry standards. The ideal candidate will have hands-on experience working with computers, familiarity with data wiping tools, and a strong commitment to data security, accuracy, and inventory management.
Responsibilities
- Perform secure data wiping and sanitization of hard drives and storage devices using industry-standard tools such as DBAN, Blancco, DiskPart, or equivalent software.
- Ensure all data erasure activities comply with company security policies, established procedures, and applicable data protection regulations.
- Verify and document successful data sanitization, maintaining accurate records for compliance and auditing purposes.
- Identify storage devices that cannot be securely wiped and escalate them for appropriate handling or physical destruction.
- Troubleshoot and resolve basic computer hardware and storage-related issues.
- Perform routine system maintenance, including disk cleanup, storage optimization, and basic performance improvements.
- Assist with hard drive installation, replacement, formatting, and configuration.
- Support disk cloning, imaging, and other storage-related technical activities as needed.
- Diagnose basic issues involving HDDs, SSDs, NVMe drives, and related computer components.
- Maintain accurate inventory records of storage devices, including serial numbers, asset tags, processing status, and disposal information.
- Track and document all devices undergoing data sanitization, repurposing, recycling, or disposal.
- Coordinate the proper disposal of electronic waste (e-waste) in accordance with company policies and environmental regulations.
- Ensure storage devices are properly labeled, organized, and accounted for throughout their lifecycle.
- Maintain accurate documentation and reports related to asset management and data destruction activities.
Requirements
- High school diploma or equivalent required.
- Previous hands-on experience working with computers, IT support, computer repair, hardware maintenance, or a related technical field.
- Basic understanding of computer hardware, storage devices, and file systems.
- Familiarity with data sanitization tools, secure data wiping procedures, and data security best practices.
- Ability to perform basic computer troubleshooting, disk cleanup, and system performance optimization.
- Experience maintaining inventory records, tracking equipment serial numbers, and documenting technical processes.
- Ability to follow established security procedures and handle sensitive information responsibly.
- Strong attention to detail, organizational skills, and ability to maintain accurate documentation.
- Ability to work independently and efficiently while managing repetitive technical tasks.
Skills
- Data Sanitization
- Hardware Troubleshooting
- Storage Device Management
- DBAN
- Blancco
- DiskPart
- Data Security
- Inventory Management
- E-Waste Disposal
- Computer Hardware
- Troubleshooting
- Problem-solving
- Data Security and Compliance
- Hardware Maintenance
- Storage Management
- Inventory Tracking
- Documentation
- Accuracy
- Attention to Detail
- Time Management
- Organizational Skills
Education Level
- High school diploma or equivalent
- Associate's or bachelor's degree in Information Technology, Computer Science, or a related field (Preferred)
Salary/Compensations
- $18—$19 USD
Benefits
- Career Growth opportunities
- Learning & Development programs
- Talent recognition programs
- Paid Time Off (80 hours/calendar year for full-time)
- Bonuses for employee and client referrals
- Medical
- Dental
- Vision
- HCFSA
- DCFSA
- HSA
- Commuter Transit and Parking Pre-Tax Plans
- Supplemental Life Insurance
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Legal Program
- Identify Theft Protection
- Pet Discounts
- Pet Insurance
- Group Home and Auto Insurance
- EAP (Employee Assistance Program)
- Short Term Disability
- Life Insurance
- Education Discounts
- 401k with matching
- Entertainment Discounts
About the Company
- SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
- Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
- Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
Equal Opportunity
- At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
- SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
- SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.