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About the Role
The Head of Transformation will develop and lead the design and delivery of the overall transformation portfolio, managing a flexible team to drive design thinking across the organization. This role involves turning ideas into implementable plans, providing expertise on transformation portfolios and individual programs, and fostering innovative solutions in partnership with services.
Responsibilities
- Plan and ensure service delivery within a complex/diverse service area.
- Control operational activities and ensure professional standards.
- Manage responses to complex professional or politically sensitive issues.
- Manage key relationships with delivery partners, providers, and suppliers.
- Develop service plans to meet strategic business goals and ensure compliance.
- Ensure the development and delivery of continuous improvements.
- Lead, motivate, and develop staff.
- Identify, secure, deploy, and manage necessary resources.
- Ensure effective communication, monitoring, and maintenance of safeguarding best practices.
- Implement a risk management program and advise on Council service area issues.
- Ensure successful implementation of health and safety legislation, policies, and practices.
- Lead the establishment of a unified approach to transformation design and delivery.
- Lead the delivery of transformation programs to meet agreed outcomes.
- Foster a culture of design thinking and innovation across the organization.
- Lead on ensuring transformation deliverables are achieved within governance arrangements.
- Build and maintain strong strategic relationships with key stakeholders.
- Proactively manage emerging and strategic risks and issues across the Transformation portfolio.
Requirements
- Direct experience structuring, running, managing, and ensuring the delivery of complex people-focused transformation projects.
- Experience building excellent relationships with senior managers and members.
- Experience in detailed resource management and implementing new resourcing approaches.
- Experience managing a mixed and varied workload of conflicting priorities.
- Experience in report writing and communications for various audiences.
- Experience dealing with complex and contentious matters requiring persuasion and advocacy.
- Experience matrix managing and coordinating employees across major functions.
- Strong leadership, influencing, people engagement, and people management skills.
- Ability to work autonomously to meet organizational objectives.
- Ability to respond to an unpredictable volume of work with a positive attitude.
- Exceptional communicator able to influence and gain commitment from stakeholders.
- Excellent planning and organizational skills with a strong focus on delivery.
- Creative and innovative in finding solutions to complex problems.
- Knowledge of governance frameworks for projects and programs.
- Strengths in organizational, attention-to-detail, reasoning, critical thinking, and problem-solving skills.
- Must already hold a form of UK work authorization that does not require sponsorship.
- Satisfactory employment references and CIFAS identity checks.
- Satisfactory declaration of interest.
- Ability to speak fluent English with confidence and accuracy.
Skills
- Design thinking
- Stakeholder management
- Facilitation
- Leadership
- Influencing
- People engagement
- People management
- Planning
- Organization
- Problem-solving
- Critical thinking
- Reasoning
- Attention to detail
- Communication
Location
- London
Work Type
- Full-time
- Fixed Term Contract
Experience Level
- Senior level
Education Level
- Degree level or equivalent standard
- Relevant professional qualification
Salary/Compensations
- £81,732 - £88,506
Benefits
- Flexible working options may be considered.
- Information on benefits available at https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.
About the Company
- Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
- We are a highly ambitious borough, driven by culture and the innate creativity of our residents, developing new and innovative ways to build our communities.
- Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded.
- London Borough of Waltham Forest is accredited as one of the Mayor of London’s Good Work Standard employers, demonstrating commitment to a healthy, fair, and inclusive workplace.
Equal Opportunity
- Waltham Forest is a diverse borough where diversity is valued and is integral to both service delivery and employment.
- The Council is proud of its rich mix of communities and works hard to respond to the changing needs of its population.
- We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.
- The Council is committed to meeting its 4 equality objectives: Promoting equality of opportunity, Opposing all forms of discrimination, intolerance and disadvantage, Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels, and Providing fair, appropriate, accessible and excellent Services to all.
- Respecting Diversity is a core Council value.
- The council is operating an anonymous shortlisting process to reduce the risk of bias in recruitment activities.
- The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first.