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About the Role
The Leading Hotels of the World is seeking a Manager, Content to join its newly created Content & Creative Studio team. This role is responsible for editorial and marketing content development, digital publishing, and member hotel content quality across LHW.com and other digital experiences, supporting brand awareness, customer engagement, and commercial growth.
Responsibilities
- Research, write, edit, and adapt compelling editorial and marketing content showcasing LHW, its member hotels, destinations, and products.
- Develop content supporting marketing campaigns, commercial initiatives, product launches, partnerships, and business priorities.
- Adapt content for multiple audiences, channels, and formats while maintaining a consistent brand voice and editorial standards.
- Support the execution of editorial plans and content calendars in partnership with the Senior Manager, Editorial.
- Author, edit, and publish content within LHW's content management system (Contentful), ensuring content is structured, accurate, and optimized for digital experiences.
- Lead content quality reviews for member hotel onboarding, hotel content updates, and ongoing enhancements across LHW.com and related digital experiences.
- Partner with the Jr. Creative Designer to manage digital assets within Cloudinary, ensuring imagery, metadata, and assets are organized and maintained according to enterprise content standards.
- Coordinate content reviews, approvals, and publishing schedules with internal teams and member hotels.
- Maintain editorial standards, content quality, accuracy, and consistency across digital and marketing content.
- Apply SEO, accessibility, and digital content best practices to improve discoverability and user experience.
- Support enterprise content governance by adhering to content models, taxonomy, publishing standards, and editorial guidelines.
- Monitor content performance and recommend improvements based on analytics, user feedback, and editorial best practices.
- Partner with Brand & Communications, Audience Strategy & Marketing, Member Experience, and Digital teams to develop and maintain high-quality content.
- Support the development of content showcasing member hotels and destinations across traveler and advisor experiences.
- Contribute to the ongoing evolution of LHW's enterprise content capability through process improvements, collaboration, and innovation.
Requirements
- Bachelor's degree in Marketing, Communications, Journalism, English, or a related field.
- 5–7 years of experience in content marketing, editorial, digital publishing, or a related field; experience in hospitality, travel, luxury, lifestyle, or media preferred.
- Exceptional writing, editing, proofreading, and storytelling skills, with strong editorial judgment and attention to detail.
- Experience developing and editing content for digital channels, including websites, email, and social media.
- Experience authoring and publishing content using content management systems and digital publishing workflows; Contentful experience preferred.
- Experience with digital asset management platforms, such as Cloudinary or similar.
- Knowledge of SEO, accessibility, and digital content best practices.
- Experience managing large volumes of content while maintaining accuracy and consistency.
- Strong organizational skills, with the ability to balance multiple content projects, priorities, and deadlines in a fast-paced environment.
- Excellent communication and collaboration skills, with the ability to work effectively across marketing, digital, and commercial teams.
- Passion for luxury travel, hospitality, and creating engaging customer experiences
Skills
- Content marketing
- Editorial
- Digital publishing
- Writing
- Editing
- Proofreading
- Storytelling
- SEO
- Accessibility
- Content management systems
- Digital asset management
Location
- New York City
Work Type
- Full-time
- Hybrid
Experience Level
- 5-7 years
Education Level
- Bachelor's degree
Salary/Compensations
- $85,000 - $100,000
- 10% Target Annual Incentive bonus
Benefits
- 22 days of Paid Time Off (PTO)
- 11 paid holidays, including birthdays as a floating holiday
- Medical coverage available within the first month
- Health Savings Account (HSA) with Company contribution
- 401(k) company match up to 4% of salary
- Up to $500 for home office setup credit
- Up to $500 travel credit
- Unlimited access to financial advisors
- Collaborative and inclusive work environment
About the Company
- Comprised of more than 400 hotels in over 80 countries, LHW is the largest collection of independent luxury hotels.
- Founded in 1928 by 38 independent hoteliers, the Company has carefully curated distinctive hotels, resorts, inns, chalets, villas, and safari camps.
- The LHW community is filled of exceptional individuals, united by a passion for the surprising discoveries and details that come with every experience.
- LHW’s collection covers the globe and promises a broad range of destinations and uncommon experiences, enhanced by LHW’s tiered guest loyalty program Leaders Club.
- For more information visit: www.lhw.com, Facebook at @LeadingHotels, Twitter at @LeadingHotels and Instagram @leadinghotelsoftheworld
Equal Opportunity
- LHW is an equal opportunity employer.
- LHW does not discriminate on the basis of religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information or any other applicable legally protected category.