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About the Role
The Coordinator plays an important role in supporting Corporate Transient Sales operations, including RFP processes, corporate rate program, data management, reporting, and communications with member hotels, clients and internal stakeholders. By ensuring accurate, timely, and consistent execution of these activities, the position enables the Sales Team to focus on business development, account management, and revenue generation.
Responsibilities
- Provide day-to-day operational and administrative support to the North America Corporate Sales Team, as well as selected global Corporate Sales initiatives, ensuring timely execution of sales processes and account-related activities.
- Coordinate assigned Corporate RFP processes for global managed accounts and Corporate Consortia programs, including hotel communications, submission tracking, deadlines, rate audits and follow-up.
- Support Corporate Rate Program (CRP) administration, including account enrolment, hotel onboarding, annual rate audits, and related communications.
- Manage designated team in-boxes and coordinate client and hotel inquiries, ensuring timely follow-up and escalation when needed.
- Support global Corporate Sales programs and projects, including Business Case administration and related activities.
- Support hotel onboarding and training coordination related to Corporate Sales programs and processes.
- Contribute to special projects and day-to-day team needs as assigned.
- Identify opportunities to improve administrative processes and recommend efficiencies that enhance team productivity.
- Provide project coordination and administrative support for selected initiatives led by the AVP, Sales Americas.
- Maintain accurate account, hotel, and activity information in Salesforce and other relevant systems.
- Support Cvent administration, including RFP activities, platform maintenance, training coordination and invoicing.
- Prepare and maintain sales reports, trackers, and summaries to support Corporate Sales activities and initiatives.
- Organize and update shared sales documents, account lists, and internal resources.
- Coordinate the planning and execution of Corporate Sales events, tradeshows, webinars and client activities, including venue sourcing, vendor coordination, contracting, logistics, invitations and RSVP management.
- Manage event timelines, budgets, materials and communications, ensuring smooth execution and timely follow-up.
- Coordinate internal meetings, training sessions and team travel, including scheduling and logistics.
- Provide onsite or virtual event coordination as needed.
- Assist with preparing and formatting PowerPoint presentations, reports and materials for internal, hotel, and client meetings.
- Support sales communications, newsletters, hotelier portal updates and event recaps.
Requirements
- 1-2 years of relevant experience; previous experience in hospitality, sales support, or administrative coordination is a plus
- Proficient in Microsoft Office Suite, particularly Excel, PowerPoint, Outlook and Word, with strong Excel skills and comfort working with detailed data, spreadsheets and reports.
- Familiarity with Salesforce and Cvent is a plus, with the ability and willingness to learn new platforms quickly.
- Strong written and verbal communication skills, with a professional and approachable manner
- Highly organized and detail-oriented, with strong time management and follow-through
- Collaborative team player with a proactive attitude and desire to grow within a sales organization
- Comfortable managing multiple priorities in a fast-paced, deadline-driven environment
- Reliable and service-oriented, with a positive and flexible attitude
- Confident interacting with internal and external stakeholders, including hotel partners and leadership
Skills
- Microsoft Office Suite
- Excel
- PowerPoint
- Outlook
- Word
- Salesforce
- Cvent
- Written communication
- Verbal communication
- Time management
- Follow-through
- Collaboration
- Project coordination
- Administrative coordination
Location
- New York City
Work Type
- Full-time
- Hybrid
Experience Level
- 1-2 years
Salary/Compensations
- $27.00 - $30.00 per hour
- Target Annual Incentive bonus: 10%
Benefits
- 22 days of Paid Time Off (PTO)
- 11 paid holidays, including birthdays as a floating holiday
- Medical coverage available within the first month
- Health Savings Account (HSA) with Company contribution
- 401(k) company match up to 4% of salary
- Up to $500 for home office setup credit
- Up to $500 travel credit
- Unlimited access to financial advisors
- Collaborative and inclusive work environment
About the Company
- Comprised of more than 400 hotels in over 80 countries, LHW is the largest collection of independent luxury hotels.
- In 1928, 38 independent hoteliers came together to create LHW.
- Since then, the Company has carefully curated distinctive hotels, resorts, inns, chalets, villas, and safari camps from the snow-capped Alps of Europe to the African veldt, to share them with adventurous souls who seek the remarkably uncommon.
- The LHW community is filled of exceptional individuals, united by a passion for the surprising discoveries and details that come with every experience.
- LHW’s collection covers the globe and promises a broad range of destinations and uncommon experiences, enhanced by LHW’s tiered guest loyalty program Leaders Club.
- From converted former palaces, and countryside retreats run by the same families for generations, to gleaming skyscrapers in dynamic urban centers, serene private island escapes, glamorous tented camps - and beyond - explore, find inspiration, and experience unforgettable travel moments.
- For more information visit: www.lhw.com, Facebook at @LeadingHotels, Twitter at @LeadingHotels and Instagram @leadinghotelsoftheworld
Equal Opportunity
- LHW is an equal opportunity employer.
- LHW does not discriminate on the basis of religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information or any other applicable legally protected category.