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About the Role
The Community Manager II is responsible for overseeing the successful day-to-day operations of a community, including financial, administrative, sales, marketing, and maintenance. This role ensures company standards are met and excellent customer service is delivered, while representing the company professionally.
Responsibilities
- Inspect the property regularly to ensure company standards, safety, and regulatory compliance.
- Identify areas for improvement and suggest enhancements to property efficiency, productivity, and profitability.
- Analyze market and economic trends to implement effective marketing and leasing strategies.
- Monitor traffic logs, budgets, renewal information, and marketing data.
- Develop and implement resident retention strategies through timely communication and issue resolution.
- Monitor resident satisfaction to ensure a positive living experience.
- Manage and coordinate repair and maintenance requests, ensuring prompt response to service orders.
- Oversee the status of vacant units and ensure preventative maintenance programs are implemented and documented.
- Partner with the Regional Manager to create operating budgets aligned with owner objectives.
- Ensure adherence to budgeting guidelines, financial systems, and BH policy for purchase orders and expense monitoring.
- Process payables and Purchase Orders accurately and timely.
- Monitor vendor statements and balances.
- Review monthly income and expense reports, reporting variances from budget.
- Coordinate revenue collection and documentation, managing accounts receivable and delinquent accounts.
- Prepare weekly/monthly property operational reports.
- Hire, train, supervise, develop, and mentor property staff.
- Conduct performance evaluations and implement corrective actions as needed.
Requirements
- 3-5 years of property management experience.
- Ability to travel via car or plane approximately 20% of the time.
- Prior leadership experience required.
- Must have state leasing license or ability to obtain required license(s) within the timeframe required by law, where applicable.
Skills
- Advanced MS Office Word/Excel skills.
- Advanced computer technology skills.
- Strong written communication skills.
- Strong verbal communication skills.
Location
- Remote
- Onsite
Work Type
- Full-time
Experience Level
- Mid-level
Education Level
- High School or GED Required
- Some college preferred
About the Company
- BH Management, LLC is a people-first multifamily owner and operator.
- Founded in 1993, BH has grown into one of the nation's largest commercial real estate companies.
- BH manages over 100,000 units and employs over 2,800 people.
- BH is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.”
- BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.
- BH is passionate about setting the standard in the multifamily industry.
- BH is a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously.
Equal Opportunity
- BH is an Equal Employment Opportunity Employer.
- We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live.