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About the Role

We are seeking a Lead UI/UX Designer to shape the future of Digital Success. Designers play a key role, from ideation and creating new features to perfecting every detail of the product. You will craft and articulate the digital experience, in line with clear goals and rationales – a role requiring expert visualization skills, storytelling, collaboration, and the ability to work closely with product and technology partners. This is an opportunity to shape the user experience in ways that solve meaningful problems and make life better for all users and customers.

Responsibilities

Design intuitive and trustworthy digital experiences that contribute to customer success at Salesforce
Translate complex product capabilities, business logic, human + AI workflows, and customer needs into clean UI designs, wireframes, and interactive Figma prototypes
Prototype and test concepts rapidly to resolve ambiguity, validate flows, and continuously refine experiences based on real-world usage
Contribute to customer journey mapping and other experience design artifacts and tools
Present and communicate design concepts and rationales confidently to cross-functional partners and stakeholders
Oversee the design of multiple, web, mobile and in-app features, interfaces, and experiences
Provide clear design handoff documentation and specs to streamline technical execution
Partner with engineering to ensure high-quality implementation and a polished user experience
Plan, execute, and report on user research, incorporating findings into design decisions
Solicit feedback from peers and stakeholders to continuously improve designs
Advocate for ethical, inclusive, and accessible designs, ensuring features and bug fixes prioritize these principles
Stay up-to-date on UI standards for common platforms and industry trends
Address design challenges from conceptualization to execution, including storyboards, workflows, wireframes, and high-fidelity mockups based on business goals and user research
Partner with Product Managers and UX/UI Leads to ensure designs align with the overall design system and user experience vision

Requirements

5-7+ years of hands-on experience designing and leading B2C or B2B products and websites within cross-functional teams
Proven track record of implementing globally impactful, universally designed experiences catering to diverse languages and abilities
Strong proficiency in user-centered design methods and best practices
Expertise in the entire user experience design process, from customer journey mapping to wireframing, high fidelity prototyping and testing designs
Proven experience in implementing design systems and producing style guides
Proficiency in Figma and modern design and prototyping tools, including emerging AI-assisted design workflows
Holistic, system-level thinking with a deep understanding of multi-surface ecosystems and their impact on user experiences
Commitment to ethical design practices with a strong advocacy for equality in design
Exceptional communication and active listening skills, fostering close, trusting relationships with stakeholders
Ability to navigate ambiguity, persuade stakeholders, and achieve consensus in fast-paced, high-stakes environments
Self-driven work ethic, complemented by effective team collaboration skills
Exceptional problem-solving abilities, generating elegant solutions for complex challenges
Strong ability to flourish in an agile environment, consistently delivering outstanding design work under demanding deadlines
Demonstrated success in managing and prioritizing multiple projects and diverse work streams simultaneously
Experience with customer-facing digital experiences preferred

Skills

Visualization
Thought leadership
Empathetic design
Data utilization
Systems thinking
Curiosity
Emerging interaction patterns
Storytelling
Collaboration
Figma
AI-assisted design workflows
Customer journey mapping
Wireframing
Prototyping
User research
Ethical design
Inclusive design
Accessible design
UI standards
Storyboards
Workflows
High-fidelity mockups
Design systems
Agile environment
AI-assisted prototyping
Vibe coding
Claude
Cursor
AI coding assistants
AI-powered products
Conversational UX
Human-AI interaction patterns
Front-End development
CSS development
Usability
Accessibility

Location

Select cities within the San Francisco and New York City metropolitan area

Work Type

Full-time

Experience Level

Senior
Lead

Salary/Compensations

$123,100 - $186,300 annually
$147,400 - $202,600 annually

Benefits

Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program

About the Company

Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
Here, ambition meets action.
Tech meets trust.
Innovation isn’t a buzzword — it’s a way of life.
The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era?
Agentforce is the future of AI, and you are the future of Salesforce.
Join us in driving the evolution of the Digital Customer Experience as a Senior UI Designer.

Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
We believe in equality for all.
We believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.