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About the Role
The Waldorf Astoria New York is seeking a Banquet Manager to oversee the day-to-day operations of its Banquet Operations and usher in a new era of luxury.
Responsibilities
- Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special.
- Plan, organize, and execute various banquet events such as breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, and galas.
- Oversee the setup of function rooms, ensuring linens, silverware, glassware, and chinaware are arranged according to event specifications and quality standards.
- Communicate event specifications, procedures, and updates to relevant teams in Food and Beverage, Event Services, Property Operations, Audio Visual, and Housekeeping.
- Ensure function rooms are properly broken down and all equipment is stored correctly for the next event.
- Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment.
- Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing.
Requirements
- 2–3 years of banquet leadership experience, preferably within a luxury or Forbes-rated hotel environment.
- Union leadership experience strongly preferred.
- Proactive, self-driven leader who takes initiative.
- Ability to thrive in a fast-paced environment.
- Ability to lead by example without needing direction.
- Passion for delivering exceptional guest experiences.
- Unwavering attention to detail.
- Ability to motivate and develop a high-performing team while upholding world-class service standards.
Location
- New York
Work Type
- Full-time
Experience Level
- 2-3 years
Benefits
- 110 nights of deeply discounted travel at world-class hotels through the Go Hilton travel program.
- Employee stock purchase program (ESPP) with a 15% discount on Hilton shares.
- Paid parental leave for eligible Team Members.
- Dedicated caregiving concierge services.
- Crisis Concierge for practical support and emotional care during times of loss.
- Free counseling and support through the Employee Assistance Program (EAP).
- Generous paid time off (PTO).
- Variety of health plans covering checkups, dental, and vision.
- Retirement plans.
About the Company
- The Waldorf Astoria New York is undergoing a transformative restoration to reignite its magnetic allure.
- Waldorf Astoria provides guests with an exceptional environment and personalized attention of True Waldorf Service.
- The brand offers 375 rooms, 375 residences, 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnerships.
- Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
- Hilton is a global leader in hospitality with an award-winning workplace culture, recognized on the World’s Best Workplaces list by Great Place to Work and Fortune.
- Hilton is committed to providing the best stay for every guest and setting new standards for the future of travel.
- Hilton supports Team Members' journeys, whether starting a career or exploring something new.
Equal Opportunity
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.