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About the Role

In this role, you will be an expert in digital workplace transformation and will act as a trusted advisor to a portfolio of customers to help them gain maximum value from Google’s productivity and collaboration tools. You will work with other customer-facing teams to ensure that a customer’s experience on Google Cloud exceeds their expectations. You will manage a portfolio of accounts and partner with customers to develop a plan that aligns their business needs to success accelerators like organizational, program, change management, and technical strategies designed to reduce time to value for Google solutions. You will act as a solution subject matter expert, defining strategy and identifying and delivering priority accelerators as part of an overall customer transformation plan.

Responsibilities

Partner with account teams and executives to develop strategic, technical plans that help customers achieve business objectives.
Guide executive stakeholders through organizational changes, designing optimal enablement and adoption strategies to maximize Google Workspace's value.
Collaborate with customers to identify success services, developing implementation plans that track objectives, milestones, risks, and metrics.
Serve as a digital productivity and collaboration expert, providing executive and practitioner-level thought leadership.
Drive successful onboarding and adoption of Google Workspace solutions across a portfolio of accounts.

Requirements

Bachelor's degree or equivalent practical experience.
6 years of experience in creating roadmaps with customer stakeholders to help manage solution adoption and business value.
Experience supporting enterprise customers in Infrastructure as a Service (IaaS), Platform as a Service (PaaS), or Software as a Service (SaaS).
Experience managing technology and digital transformation programs for external customers, utilizing cloud-based solutions for productivity and workplace solutions.
Ability to communicate in English and Japanese fluently to interact with internal and external stakeholders.

Skills

Digital workplace transformation
Customer advisory
Google's productivity and collaboration tools
Google Cloud
Organizational strategy
Program management
Change management
Technical strategy
Solution subject matter expert
Roadmap creation
Solution adoption
Business value
Infrastructure as a Service (IaaS)
Platform as a Service (PaaS)
Software as a Service (SaaS)
Technology and digital transformation programs
Cloud-based solutions
Productivity and workplace solutions
Communication
Presentation
Project management
Workplace productivity and collaboration programs
Enterprise and solution architects
Google Cloud ecosystem
C-level governance
Reporting
Chinese communication

Experience Level

6 years of experience

Education Level

Bachelor's degree
Master's degree in a Management, Technical, or Engineering field

About the Company

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.