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About the Role
Manage a portfolio of top revenue-generating clients within the Financial Services sector, including Lenders, Debt Collection Agencies, and Insurance Providers. Strengthen our market position by deepening sector expertise and collaborating with Commercial colleagues. Focus on account retention and growth by understanding client business goals and aligning them with Trust Payments' product suite. This role requires commercial insight and business acumen in a trust and compliance-driven sector.
Responsibilities
- Serve as the primary commercial point of contact for a portfolio of key accounts.
- Understand clients' payment strategies and promote the adoption of Trust Payments products and services.
- Develop and maintain account plans to strengthen relationships, ensure long-term retention, and maximize revenue.
- Plan 12-18 months ahead to secure long-term revenues by developing mutually beneficial pricing proposals.
- Identify and pursue cross-sell and upsell opportunities within the client portfolio.
- Coordinate Account Business Reviews to share insights, identify opportunities, and resolve challenges.
- Track portfolio performance against quarterly volume, revenue, and cross-sell targets.
- Collaborate with Product, Data, Finance, Legal, Compliance, and Risk teams to address client queries and drive upsell opportunities.
- Mentor junior colleagues as an experienced team member.
- Share client insights to influence new feature development and maintain market leadership.
- Represent Trust Payments at marketing and industry events to build relationships and enhance the company's standing in the Financial Services sector.
Requirements
- Experience in Account Management within the Payments industry, preferably with Financial Services clients.
- Proven track record of growing accounts (volume and revenue) through cross-selling and upselling, leading to client advocacy.
- Clear communication and relationship-building skills with individuals at all organizational levels.
- Effective and persuasive presentation skills for client meetings and Business Reviews.
- Efficient problem-solving abilities and adaptability in a dynamic environment.
- Quick learning of new technologies and effective application in customer-facing roles.
- Collaborative team player focused on shared goals.
Skills
- Account Management
- Payments Industry
- Financial Services
- Client Relationship Management
- Sales
- Cross-selling
- Upselling
- Commercial Insight
- Business Acumen
- Communication
- Presentation
- Problem-Solving
- Adaptability
- Technology Adoption
Location
- London, UK
- Harrogate, UK
Work Type
- Full-Time
- Permanent
Experience Level
- Senior
Salary/Compensations
- Competitive + Benefits
Benefits
- Flexible work arrangements
- Comprehensive wellness initiatives
- Mental health resources
- Extensive leave provisions (annual, volunteering, birthday)
- Family-oriented policies and benefits (Maternity, Paternity, Adoption leave)
- Pension scheme
- Healthcare plans
- Life assurance
- Regular corporate events
- Continuous professional development
- Career advancement opportunities
About the Company
- Trust Payments is an MFSA-regulated company in Malta and an FCA-regulated company in the UK.
- We offer a range of payments and commerce solutions with market-leading technology and data insights.
- We provide innovative payment methods and cutting-edge technologies with a global presence, serving demanding business sectors like retail, travel, hospitality, forex, and financial services.
- Our core values include driving client value, genuine care for client success, building a sustainable future, and conducting business ethically.
- We foster a passionate, collaborative, and diverse culture where every employee contributes to business success.
Equal Opportunity
- Trust Payments is an Equal Opportunities Employer.
- We are committed to creating an inclusive working environment where employees can reach their full potential.
- We celebrate diversity and encourage employees to bring their authentic selves to work to foster innovation.
- We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.
- Reasonable adjustments are available upon request for the application process.