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About the Role
The Account Manager is a trusted go-to person for clients, managing daily requirements, issues, and challenges. This role functions as the "glue" that keeps client programs and people moving together to deliver executional excellence, working on one or more accounts.
Responsibilities
- Manage the daily workflow of assigned client(s) under the direction of an Account Supervisor or Account Director.
- Understand, grow, and manage workflow across key advertising agency business functions including relationship management, paid media campaign planning and management, data & analytics, strategy, creative, and production.
- Demonstrate understanding of client business objectives and results to provide key direction and make decisions.
- Provide support on efforts to propel client business forward, such as competitive reviews.
- Support the annual account planning process for assigned account(s).
- Support the development of client business reviews for assigned account(s).
- Coordinate project estimates with agency producers and manage client signatures on project estimates.
- Track approved estimates and monthly billing on the client Budget Tracker.
- Review monthly billing packets for accuracy and alignment within the total budget.
- Act as an agency advocate, managing work efficiently to enhance profitability.
- Recognize scope changes and elevate to Account Supervisor or Account Director.
- Interact professionally with various levels of Company employees and outside representatives.
- Serve as the primary point of contact for clients and foster positive, consistent, trusted client interactions.
- Foster positive, trusted agency relationships across disciplines/departments.
- Contribute to a culture of collaboration and accountability to ensure work moves efficiently through the agency.
- Partner with Program Managers to service the client from project identification to final delivery.
- Provide administrative duties including coordination of client meeting materials and resources.
- Provide detailed but concise notetaking for key meetings.
- Manage internal Account Management documents and coordinate the distribution of client gifts.
- Provide support in structuring client presentations, tracking documents, and accounting tracking systems.
- Provide secondary support in proofreading critical documentation before client presentations.
- Schedule collaborative meetings between internal teams.
- Coordinate meetings/presentations with clients and agency staff.
- Write Executional Briefs to guide the development of campaign assets.
- Conduct executional creative kick-off meetings.
- Contribute to and/or draft Media Briefs.
- Manage client feedback, revisions, and approvals through appropriate channels.
- Review project deliverables against established business objectives, brand standards, and media specifications for confirmation of deployment.
- Work with Media and Program Managers to complete campaign workbooks to deploy paid media campaigns.
- Work with Media and Analytics to deliver campaign reporting dashboards and companion documents to the client.
- Assist with various other project coordination tasks as needed.
Requirements
- 2-5 years equivalent work experience in an Account Manager or similar role.
- Success in nurturing client and internal agency relationships.
- Training in creating client documents and project briefs that drive exceptional outputs and performance.
- Track record of successfully driving projects forward.
- Demonstrated ability to take initiative, collaborate, work independently, and prioritize workload.
- Must be authorized to work in the U.S. without the need for visa sponsorship.
Skills
- Excellent organizational and time-management skills
- Attention to detail
- Ability to function well in a fast-paced environment under tight deadlines
- Capacity to multitask and transition between clients and projects
- Active listening skills
- Ability to work effectively and collaboratively within a cross-functional team setting
- Concise communication skills, both written and verbal
- Problem identification and proactive solution finding
Location
- San Diego, CA
Work Type
- Hybrid
Experience Level
- 2-5 years
Salary/Compensations
- $72,000 - $85,000
Benefits
- Open PTO
- 40 hours of paid sick time (annually)
- Flexible work hours
- Remote work
- Paid holidays + holiday closure between Christmas Eve and New Year’s Day
- Company-paid medical, dental, and vision insurance
- Life insurance
- Disability benefits
- 401k program with employer matching
- 6 weeks paid parental leave
- Employee bonus referrals
- Dog-friendly offices
- Company-provided snacks and beverages (including beer/wine)
About the Company
- The Shipyard is a leading, independent marketing and communication agency headquartered in Columbus, OH and San Diego, CA.
- The agency brings together talented individuals across the creative, communications, media, and digital landscape.
- The Shipyard's approach is to Engineer Brand Love through a unifying approach of paid, owned, and earned channels.
- Their family of brands includes Fahlgren Mortine, TURNER, and TinyWins, spanning integrated communications, travel and lifestyle, and digital innovation.
- The company believes that unique talents, backgrounds, and perspectives are essential and encourages candidates to apply even if they don't meet every requirement.
Equal Opportunity
- Studies show that people from marginalized communities may not always apply for positions if they don’t meet every single requirement in a job posting. At The Shipyard, we encourage you to apply even if you don’t meet all the requirements. We believe that your passion for what we stand for — our values and purpose — is just as important as meeting every checkbox.