Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Community Support Lead role.
Rezi rewrites your resume against Fora's job description. Free.
Tailor your resume to this Community Support Lead role.
Rezi rewrites your resume against Fora's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Community Support Lead posting at Fora — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Community Support Lead posting at Fora — free, in seconds.
About the Role
As our Community Support Lead, you will be the dedicated HQ owner of the Forum space, answering advisor questions directly, keeping conversations organized and welcoming, and ensuring Forum remains a trusted resource. You will define moderation and escalation strategies, work with cross-functional teams to protect advisor integrity, establish SLAs, create community health reporting, and translate advisor feedback into insights for the broader support strategy. This role reports to the Senior Manager, Support Operations.
Responsibilities
- Monitor Forum throughout the day, answer advisor questions, and point advisors to the right resources.
- Keep Forum organized by re-threading posts, moving miscategorized content, and redirecting questions.
- Moderate against Community Guidelines through the established policy-flag workflow, in partnership with Trust & Safety.
- Surface urgent issues and recurring advisor pain points to the right teams at HQ to inform broader support strategy.
- Build lightweight rituals and programming that keep the community engaged, such as intros, spotlights, and discussion prompts.
- Track and report on community health metrics, including engagement, response times, sentiment, and flag volume.
Requirements
- 3+ years of full-time experience in customer support, online community management, or another member-facing support role.
- 1+ year of hands-on experience moderating a community and enforcing written guidelines.
- Experience using a ticketing or escalation workflow to route issues to another team.
- Experience working with a policy, compliance, or Trust & Safety-type team.
- Experience building or documenting a process from scratch in a new or evolving role.
- Hands-on experience with Circle or a comparable community platform (such as Discourse or Mighty Networks).
- Experience reporting on support or community metrics, such as response time, volume, or sentiment.
- Based in NYC or willing to relocate.
- Authorization to work in the United States is required.
Skills
- Community management
- Customer support
- Moderation
- Escalation workflows
- Process documentation
- Community platforms (Circle, Discourse, Mighty Networks)
- Metrics reporting
- AI chatbots
- Zapier
- No-code tools
Location
- New York City
Work Type
- Hybrid
- Full-time
Experience Level
- 3+ years of experience
- 1+ year of experience
Salary/Compensations
- $80K–$100K + equity
Benefits
- Unlimited vacation
- Health Insurance (including an option completely covered by Fora HQ)
- Dental & Vision Insurance
- Wellhub Memberships
- 401k plan with company match
- Commuter Benefits
- Supplemental Life Insurance
- Stock Options
About the Company
- Fora is the modern travel agency, empowering the next generation of entrepreneurs to build thriving travel advisory businesses.
- We're modernizing the $100B+ travel industry with AI woven through every part of the advisor's workflow, plus global supplier relationships, personalized training, and a vibrant community.
- Founded in 2021, Fora has grown to a team of 250+ full-time employees based in downtown New York City.
- In 2026, we closed a $60 million Series D led by Forerunner and Tactile Ventures, with continued backing from Thrive Capital, Insight Partners, and Heartcore Capital.
- We've been named a LinkedIn Top Startup (2024), one of Fast Company's Most Innovative Companies (2023 and 2025), and one of TIME's 100 Most Influential Companies (2026).
- We're forging our own path, driving change within the industry.
- Community is our cornerstone and collective power is our strength.
- We believe technology is an answer to some of the most fundamental challenges the travel industry faces.
- We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win.
- Fora is equal parts fun, meaningful work and serious travel business.
Equal Opportunity
- Fora is committed to an equitable hiring process and an inclusive work environment.
- BIPOC and traditionally underrepresented candidates are strongly encouraged to apply.
- We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.