2026 - A - US - Retail Sales Supervisor, Sandro - Paris, Williamsburg, Brooklyn
SMCP NORTH AMERICA (US, CANADA) · NY, US
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About the Role
As a Sales Supervisor, you will create outstanding client experiences, mentor your team to achieve excellence, and build meaningful relationships with clients. You will lead by example, delivering inspirational, authentic, and personalized service, styling clients from head to toe and guiding them through a memorable shopping experience. You will reinforce our branded customer service experience and lead the team in executing sales and service initiatives, educating customers about products, and ensuring an exceptional experience. You will also assist with back-of-house processes and contribute to overall store efficiency.
Responsibilities
- Lead by example, setting the standard for clienteling and customer service.
- Coach and mentor associates to enhance selling skills, service techniques, and product knowledge.
- Foster a high-performing, motivated team culture.
- Build strong client relationships through personalized service and follow-ups.
- Provide expert styling guidance to create an exceptional shopping experience.
- Achieve personal sales targets while driving overall team performance.
- Maintain selling floor standards to ensure a visually appealing and organized store.
- Oversee product replenishment, keeping inventory aligned with demand.
- Handle customer concerns professionally, turning challenges into positive experiences.
- Support back-of-house processes, including cash handling and KPI tracking.
- Assist with opening/closing procedures to ensure smooth daily operations.
- Drive sales and KPI success by fostering a results-driven environment.
Requirements
- 1–2 years of sales or service experience, preferably with some supervisory background.
- Passionate about fashion, with a keen eye for Parisian chic and luxury retail.
- A natural leader—confident, inspiring, and eager to mentor others.
- A strong communicator—friendly, outgoing, and persuasive.
- Social media savvy (a plus, but not required).
- Adaptable and flexible with scheduling to meet business needs.
- Ambitious and driven, with a desire to grow into an Assistant Store Manager role.
- Flexible availability, including evenings, weekends, and holidays, is required.
Skills
- Clienteling
- Customer service
- Selling skills
- Service techniques
- Product knowledge
- Styling
- Sales
- Team leadership
- Communication
- Social media
- Operations management
Location
- NYC
Work Type
- Full-time
Experience Level
- 1-2 years of sales or service experience
- Supervisory background
Salary/Compensations
- $22.50 - $26.50 USD per hour
Benefits
- Competitive base hourly pay
- Individual commission
- Sales incentives
- 50% shopping discount
- Seasonal wardrobe offering
- Cell phone contribution
- Health insurance
- Dental insurance
- Life insurance
- Disability coverage
- Employer-matched 401(k)
- Paid time off (vacation, sick time, holidays)
- Paid parental leave
- Pet benefits
- Employee Assistance Program (EAP)
- MAVEN Family Planning
- Product knowledge training
- Industry insights
- Retail Stylist Program
- Mentorship
- Professional development support
About the Company
- At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje.
- We bring high-fashion designs and sustainability together, crafting exceptional products and memorable experiences.
- Operating in over 47 countries, we are financially stable and in an exciting phase of growth, led by a strong and experienced senior leadership team.
- Our culture thrives on engagement, inclusivity, and corporate social responsibility, ensuring that our success is built on both innovation and care for our planet.
- By 2030, we aim to meet ambitious sustainability goals, all while offering Parisian chic with a modern twist.
- Our collections reflect the dynamic interplay of casual elegance and evening sophistication, created for individuals who value both style and sustainability.
- SMCP is more than just a fashion house—it's a forward-thinking company where innovation and sustainability come together.
- As we continue to lead the accessible luxury market, we focus on growth, stability, and prioritizing internal mobility for our people.
- With a dedicated senior leadership team guiding us, we offer a culture that fosters creativity, engagement, and meaningful career opportunities.
- Our collections from Sandro and Maje blend timeless Parisian style with a contemporary edge, allowing individuals to express their unique personality through fashion.
- Joining SMCP means becoming part of an evolving story, where passion, creativity, and sustainability are at the forefront.
- Together, we will continue shaping the future of fashion with a strong foundation of growth, stability, and engagement.
- We Style Happiness at Work—Lead with Passion and Purpose!