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About the Role
Business Managers at The Learning Experience are responsible for the financial and operational performance of the Center. They apply business acumen to customer engagement and leading people, creating an environment where others can thrive.
Responsibilities
- Drives financial performance and productivity for all operational aspects of the center.
- Analyzes and reconciles monthly P&L statements; creates action plans based on past performance and forecasted occupancy.
- Hires outstanding talent and ensures center is fully staffed with high performing teachers.
- Manages labor; Approves all final work schedules to ensure appropriate ratios are always intact.
- Forecasts future enrollment based on annual graduation.
- Processes payroll, ensuring the accuracy of timekeeping systems.
- Manages center inventory- office supplies, food, curriculum, staff recognition items, etc.
- Manages all vendor relationships- organizes facilities maintenance and technology support.
- Ensures parent billings, account receivables and collections are accurate and precise.
- Conducts team meetings to communicate important information and set a direction.
- Executes marketing brand campaigns within the center and implements local marketing activities.
- Oversees Work and Family program- building new relationships with community and business leaders.
- Uses social media channels for parent engagement and retention.
- Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.
- Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers.
- Has a strong understanding of the childcare offerings within the community.
- Maintains the lead tracking portal and customer database.
- Coordinates the registration process and maintains customer and employee information in center systems.
- Responsible for communications to families (i.e. billing, newsletters).
- Plans and manages budget for “parent pleasers”.
Requirements
- 3+ years’ experience in retail/store management - cross-industry experience is welcome.
- Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting.
- Ability to leverage data to understand the business and make decisions.
Experience Level
- 3+ years experience
- 2+ years experience
Education Level
- Bachelor’s degree preferred