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About the Role
You will manage a portfolio of top revenue-generating clients within the Travel sector, including Airlines, OTAs, and Tour Operators. You will work alongside Commercial colleagues to deepen sector expertise and strengthen our market position. Your responsibilities include client retention and growth, understanding client business goals, and translating that into plans that align with the Trust Payments product suite. This role requires commercial insight and business acumen in a dynamic sector.
Responsibilities
- Serve as the main commercial point of contact for a portfolio of key accounts.
- Understand client payment strategies and support the adoption of Trust Payments products and services.
- Develop and maintain account plans to strengthen relationships, ensure long-term retention, and maximize revenue.
- Plan 12-18 months ahead to secure long-term revenues by developing mutually beneficial pricing proposals.
- Identify and develop proposals for cross-sell and upsell opportunities within the portfolio.
- Coordinate Account Business Reviews to share client processing insights, surface opportunities, and resolve challenges.
- Track portfolio performance against quarterly volume, revenue, and cross-sell targets.
- Collaborate with Product, Compliance, and Risk teams to resolve client queries and realize upsell opportunities.
- Support and mentor junior colleagues.
- Share client insights to help shape new features and maintain market leadership.
- Represent Trust Payments at marketing and industry events to build client relationships and enhance market standing.
Requirements
- Experience in Account Management within the Payments industry, ideally with Financial Services client exposure.
- Proven track record of growing accounts (volume and revenue) through cross-selling and upselling.
- Demonstrated success in client retention leading to genuine client advocacy.
- Clear communication and relationship-building skills with individuals at all levels of a client organization.
- Clear and persuasive presentation skills for client meetings and Business Reviews.
- Efficient problem-solving abilities and adaptability in a dynamic environment.
- Ability to learn new technologies quickly and apply them effectively in a customer-facing role.
- Collaborative team player focused on shared goals.
Location
- London, UK
- Harrogate, UK
Work Type
- Full-Time
- Permanent
Experience Level
- Senior
Salary/Compensations
- Competitive
Benefits
- Be part of a dynamic, market-leading Fintech experiencing rapid growth
- Flexible work arrangements tailored to role requirements and business needs
- Comprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aiders
- Extensive leave provisions, encompassing annual, volunteering, and birthday allowances
- Progressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leave
- Robust compensation package, including pension scheme, healthcare plans, and life assurance
- Regular corporate events fostering team cohesion and company culture
- Diverse company culture and global working environment
- Continuous professional development and career advancement opportunities
About the Company
- Trust Payments is an MFSA-regulated company in Malta and an FCA-regulated company in the UK.
- We provide a range of payments and commerce solutions with market-leading technology and data insights.
- We offer innovative payment methods and cutting-edge technologies with a global presence, serving demanding business sectors including retail, travel, hospitality, forex, and financial services.
- Our core values include driving client value, demonstrating care for client success, building a sustainable future, and conducting business ethically.
- We foster a passionate, collaborative, and diverse culture where every employee contributes to business success.
Equal Opportunity
- Trust Payments is an Equal Opportunities Employer.
- We are committed to creating an inclusive working environment where employees can reach their full potential.
- We celebrate differences within our teams and encourage authenticity and innovation.
- We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.