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About the Role
As an Inside Sales Membership Advisor, you will be an Equinox brand ambassador and the first point of contact for prospective members engaging with our brand through digital channels. You will manage inbound digital leads, build relationships over the phone, and guide prospects through a seamless sales journey, understanding their unique needs to provide a personalized approach. You will track, manage, and nurture leads effectively across multiple channels in a high-paced environment while delivering a personal, luxury touch. Supported by the Centralized Sales Manager, you will work to achieve individual sales and inside sales goals while delivering an exceptional customer experience. Equinox is committed to your growth and development through industry-leading training programs.
Responsibilities
- Manage and convert inbound digital leads into memberships and ancillary service packages
- Build strong, lasting relationships with prospective members through proactive and regular communication via phone, email, or text
- Actively listen to prospects to understand their needs and recommend tailored solutions
- Achieve or exceed individual sales goals, in-club assisted sales, renewals, and ancillary service targets
- Collaborate with the General Manager and Regional Sales Director to refine sales strategies and tailor outreach to each lead
- Manage a large pipeline of digital leads and ensure high touch
- Book appointments for leads that are interested in visiting our Clubs
- Curate a luxury purchasing experience for inbound leads
- Collaborate with in-club sales teams to support
- Use Salesforce and other digital tools to track, manage, and nurture leads effectively
- Conduct follow-ups with leads to ensure a seamless and personalized sales experience
- Act as a brand ambassador, embodying Equinox’s commitment to excellence and personalized service
- Gather feedback from new members to continuously improve the sales process and member experience
- Stay knowledgeable about all club services, programs, and products to provide accurate information to prospects
Requirements
- Previous experience in an inside sales environment with a track record of meeting and exceeding targets
- Ability and excitement to work in a fast-paced sales environment while balancing a high-touch personalized customer experience
- Familiarity with managing digital leads and using CRM tools like Salesforce
- Confidence in working within an incentive-based compensation structure
- Ability to work a minimum of 40 hours per week, including evenings and weekends (must be able to work the last 4 days of each month)
- Must have a legal right to work in the United States
Skills
- Sales strategy development and execution, particularly with digital lead management
- Experience with digital and phone sales, experience in luxury industry preferred but not required
- Team player with ability to collaborate with colleagues towards a common goal
- Customer relationship management (CRM) tools (e.g., Salesforce)
- Data analysis and performance tracking
- Strong presentation and sales capabilities
- Ability to thrive in a fast-paced, dynamic environment
- Interpersonal and communication skills
- Active listening
- Empathy
- Problem solving
- Enthusiastic, personable, and friendly disposition
- Passion for health, fitness, and wellness
- Strong organizational and time management skills
Location
- Remote
Work Type
- Full-time
Experience Level
- Mid-level
Salary/Compensations
- Base rate of approximately $49,920 on an annualized basis
- Variable bonus and commission allow for a potential total annual compensation of $75,000 - $90,000 for achieving sales targets, with additional commission potential for exceeding targets
Benefits
- Competitive salary and benefits
- Complimentary Club membership
- Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop
About the Company
- Equinox is a category of one, setting the global standard for luxury health, wellness, and hospitality.
- Our spaces are intentionally elevated, our standards uncompromising, and our expectations high.
- We attract people who take pride in excellence, care deeply about quality, and want to be part of something that feels different the moment you walk through the door.
- We are builders, operators, and innovators who believe great environments and meaningful human connection change lives.
- Diversity, belonging, and ownership aren’t slogans here, they’re how we work.
- At Equinox, colleagues don’t just support the business; they shape the future of wellness.
- We create premium, immersive experiences where performance, hospitality, design, and human connection converge—and every detail matters.
- This is not a traditional fitness environment. It is a place where high standards, accountability, and pride in craft define the work.
- Fueled by an entrepreneurial mindset, we trust our people with real responsibility and real impact.
- Growth is earned through action, learning is hands‑on, and careers are built by those who want to operate at the highest level.
- At Equinox, we don’t just offer opportunities—we offer long‑term pathways for people who want to do meaningful work in an environment that expects more and delivers more.
Equal Opportunity
- Equinox is an equal opportunity employer.
- All your information will be kept confidential according to EEO guidelines.