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About the Role

To ensure the delivery of Business Support functions that support the relevant service area in meeting its statutory and regulatory obligations, and to provide a seamless service to residents. This role requires specialist knowledge and expertise in Business Support functions related to the specific service area, ensuring alignment with statutory and regulatory standards for seamless resident service delivery.

Responsibilities

Communicate effectively with internal and/or external customers/service users.
Act as a point of contact for the service, providing information and resolving problems within the scope of the role, escalating to the line manager as required.
Supervise the delivery of Business Support in the relevant service area as per the Service Level Agreement.
Provide specialist knowledge and expertise within the relevant Business Support service area, engaging customers/stakeholders to enable effective service utilization.
Support colleagues in the delivery of Business Support in the relevant service area.
Undertake Business Support Activities as set out in the relevant Service Level Agreement.

Requirements

Experience of having worked in a fast-paced, customer-focused environment.
Good knowledge and application of IT systems and software packages.
Relevant legislative and/or procedural knowledge for the specialist area.
Ability to work with minimum supervision, using problem-solving skills and initiative to provide a customer-focused service.
Excellent levels of literacy and numeracy.
Ability to work flexibly, balancing competing priorities and meeting deadlines while understanding the needs, timescales, and deadlines of others.
Ability to deal diplomatically and confidentially with a wide range of customers, both internally and externally.
Ability to identify improvements to processes and systems and share recommendations with the wider team.
High level of flexibility, a positive attitude, and ability to adapt to changes.
Satisfactory employment references and CIFAS identity checks.
Satisfactory declaration of interest.
Satisfactory DBS check.
Ability to speak fluent English with confidence and accuracy, sufficient for effective role performance.

Skills

Problem-solving
Initiative
Customer service
Literacy
Numeracy
Flexibility
Adaptability
Diplomacy
Confidentiality
Process improvement

Location

London Borough of Waltham Forest

Work Type

Full-time
Permanent
Hybrid

Salary/Compensations

SO2 £41,511 - £43,449

Benefits

Flexible working arrangements considered
Mayor of London’s Good Work Standard employer accreditation

About the Company

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
A highly ambitious borough driven by culture and the innate creativity of its residents, developing new and innovative ways to build communities.
The Council is relentlessly resident-focused, insight-led, digitally driven, and commercially minded.
An accredited Mayor of London’s Good Work Standard employer, committed to creating a healthy, fair, and inclusive workplace with fair pay and conditions, workplace well-being, skills and progression, and diversity and recruitment.

Equal Opportunity

Waltham Forest is a diverse borough where diversity is valued and integral to service delivery and staff employment.
The Council works hard to respond to the changing needs of its population.
Utilizes statutory duties on race, gender, and disability equality, and best practice in respect of age, faith, and sexual orientation to ensure equality of opportunity.
Committed to meeting 4 equality objectives: promoting equality of opportunity, opposing all forms of discrimination, intolerance and disadvantage, ensuring the workforce reflects the diverse communities of Waltham Forest at all levels, and providing fair, appropriate, accessible, and excellent services to all.
Respecting Diversity is a core Council value.
Operates an anonymous shortlisting process to reduce the risk of bias in recruitment activities.
Operates a scheme where internal candidates are considered first for jobs graded up to and including scale SO2.
Considers candidates who self-identify as having a disability for the purposes of the Disability Confident scheme.
Supports employees to balance working life with other commitments through flexible working arrangements where possible.