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About the Role

Provides administrative and clerical support for an Intensive Supervision Appearance Program (ISAP) office, ensuring proper check-ins, managing participant records, and assisting with case coordination.

Responsibilities

Greets and communicates with ISAP program participants, community visitors, agency personnel and general visitors.
Ensures that program participants are properly checked in for office visits.
Answers the phones and directs calls appropriately.
Maintains program participant case records on the computer system by performing data entry.
Maintains files and other related documentation.
Assists the Program Manager and Case Specialists with case coordination, communication with the contracting agency and routine clerical tasks.
Coordinates transportation services for program participants.
Performs other duties as assigned.

Requirements

High School Diploma or GED.
At least two (2) years of work experience in a similar position, including experience working with multi-cultural contacts preferred.
United States citizenship required.
Must live in the United States three (3) of the last five (5) years (military and study abroad accepted).
Bilingual English/Spanish required.
Good computer skills.
Effective communication skills with internal and external contacts.
Good interpersonal skills.
Ability to deal tactfully with the public.
Sound judgment and even temperament.
Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies.
Ability to deal with multi-cultural contacts with sensitivity.
Good organizational skills.
Attention to detail.
Ability to work with computers and the necessary software typically used by the department.

Skills

Working knowledge of Microsoft Word, Excel and Outlook.
Ability to use hands and fingers to perform data entry.

Location

Typical office environment.

Work Type

Some local travel may be required.

Experience Level

At least two (2) years of work experience in a similar position

Education Level

High School Diploma or GED

Salary/Compensations

USD $17.75/Hr.

Benefits

Two (2) weeks of Vacation
Fifty-six (56) Hours of sick time
Fifteen (15) paid Holidays
Medical, Dental, and Vision coverage
Term and Whole life insurance (includes spouse and dependent)
Accidental death and dismemberment insurance
Short- and long-term disability
Flexible spending account
401(k) retirement program
Stock purchase program
Tuition reimbursement - $3500 per year
Employee Assistance Program (EAP)
Legal program – Legal Club of America
Direct deposit
Theme Park and attraction discounts

About the Company

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO).
ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings.
The program achieves positive results by combining comprehensive case management with proven supervision technology.
In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs.
With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

Equal Opportunity

Equal Opportunity Employer