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About the Role
The Service Architect will support service design elements for sales, pre-sales, bid opportunities, service implementation, and service opportunities, aligning with Telefónica Tech's strategic delivery of Policing services. This role acts as the primary service design and architecture interface between the customer and Telefónica Tech, working closely with service delivery and project teams to provide guidance and direction on service architecture and delivery. The Service Architect will also serve as a subject matter expert, offering insights into the Service solution across technical, ITIL, and supporting business functions.
Responsibilities
- Support, develop, and transform enterprise IT Services for Telefónica Tech within the Policing sector.
- Lead the design and implementation of managed service operations and project delivery.
- Lead the development of IT lifecycle management, designing services, service strategy, and building processes and procedures into operational runbooks and guides.
- Lead the introduction of key IT service roles and processes to bridge the gap between customers and internal/external IT suppliers.
- Liaise with program/project/transition management to plan and manage the effective transfer of ICT services to new service designs.
- Define standards for Telefónica Tech IT teams to adopt ITIL-based service management.
- Support core frameworks including AGILE, DevOps, ITIL, SFIA, and TOGAF.
Requirements
- Previous experience in a Service Architect role.
- Experience in designing, implementing, and delivering enterprise-level IT Managed Services.
- ITIL Qualified.
- Experience in Police Sector aligned Service Architecture.
- Experience managing ITIL processes across service towers and third parties (SIAM).
- Experience at senior management level in a large, complex customer-facing organization.
- Proven experience in developing and implementing IT strategies for transformational change and efficiency.
- Relevant professional experience in Atlassian platform architecture, administration, and development within a medium to large enterprise.
- Demonstrable expertise in Jira and Confluence configuration, integration, automation, and governance.
- Must hold, or be eligible to obtain, UK Security Check (SC) Clearance.
Skills
- Atlassian platform architecture
- Atlassian platform administration
- Atlassian platform development
- Jira configuration
- Jira integration
- Jira automation
- Jira governance
- Confluence configuration
- Confluence integration
- Confluence automation
- Confluence governance
- ITIL processes
- SIAM
- AGILE
- DevOps
- ITIL
- SFIA
- TOGAF
Location
- UK
Work Type
- Full time
Experience Level
- Senior management level
Education Level
- Advanced academic background, preferably to good degree level or equivalent
- ITIL Foundation
- Atlassian Certified Professional (ACP) certification(s)
- Security or cloud platform certifications
About the Company
- Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 employees and +60 nationalities.
- They serve over 5.5m customers daily in over 175 countries with a global ecosystem of market-leading partners.
- Global strategic hubs include Spain, Brazil, the UK, and Germany.
- The Telefónica Tech UK&I hub offers an end-to-end portfolio of market-leading services and develops integrated technology solutions for digital transformation through Cloud, Data & AI, Enterprise Applications, Digital Workplace, and Cyber Security & Networking.
- Values: Open, Bold, Trusted.
- Trusted Partners include Microsoft, HPE, Palo Alto, Crowdstrike, Fortinet, and AWS.
Equal Opportunity
- Telefónica Tech believes inclusion empowers everyone to be their authentic selves, celebrating differences as diversity drives innovation.
- They welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.
- They are committed to equity, accessible hiring practices, and creating an inclusive culture through initiatives like TogetHer (Women's network) and Employee Resource Groups (Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE, and Sustainability).
- They encourage applications even if candidates don't match 100% of the job description if they feel they would be a great fit.