Guest Experience Executive at Brand Brewery | GB | Rezi

Guest Experience Executive at Brand Brewery

Guest Experience Executive

Brand Brewery · GB

2 weeks ago

Guest Experience Executive

Brand Brewery · GB

15 days ago
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About the Role

We are seeking a Motion Designer & Editor to join our creative team, responsible for creating high-quality, performance-driven content across social, digital, brand, and campaign platforms. This role involves motion design, video editing, and visual storytelling, requiring strong design fundamentals and excellent motion and editing craft. Opportunities for travel for client projects are available.

Responsibilities

  • Support the Guest Experience team with event registration and delegate management activities.
  • Input, update, and maintain delegate data across registration platforms, databases, and spreadsheets.
  • Build and update registration forms and event websites using internal systems.
  • Process registration requests, amendments, and cancellations accurately and efficiently.
  • Assist with sending delegate communications such as registration confirmations, joining instructions, and event updates.
  • Monitor shared inboxes and respond to delegate queries professionally and promptly.
  • Maintain accurate records across multiple systems and databases.
  • Perform detailed data entry and validation tasks to ensure information is complete and correct.
  • Cross-check guest lists, rooming lists, transfer manifests, and registration reports for accuracy.
  • Assist with preparing regular registration status reports using Microsoft Excel.
  • Identify and escalate data discrepancies or issues to the Guest Experience team.
  • Provide administrative support to the Guest Experience team and wider event teams.
  • Attend internal meetings and accurately record actions and updates.
  • Support event preparation through document creation, proofreading, and quality checking.
  • Assist with on-site event registration and guest check-in.
  • Help with general event administration and ad-hoc tasks to support successful event delivery.

Requirements

  • Enthusiastic, organised, and eager to learn.
  • Attention to detail and a positive attitude.
  • Willingness to support the team.
  • Exceptional attention to detail and accuracy.
  • Strong organisational skills and ability to manage routine administrative tasks.
  • Comfortable working with large volumes of information and data.
  • Confident using spreadsheets and checking information for accuracy.
  • Positive, proactive, and willing to learn new systems and processes.
  • Strong written and verbal communication skills.
  • Ability to manage deadlines and prioritise tasks in a busy environment.
  • Reliable team player who enjoys supporting others.
  • Professional and friendly approach when dealing with delegates and colleagues.
  • Good working knowledge of Microsoft Office, particularly Excel, Outlook, and Word.
  • Comfortable entering, updating, and managing data within databases or online systems.
  • Experience using spreadsheets to sort, filter, and check data.
  • Confidence learning and working with event registration platforms, CRM systems, or content management systems.
  • Administrative, office support, and/or data-entry experience (including internships, placements, or part-time roles).
  • Experience handling information accurately and confidentially.

Skills

  • Motion design
  • Video editing
  • Visual storytelling
  • Microsoft Office (Excel, Outlook, Word)
  • Spreadsheet management
  • Data entry
  • Data validation
  • Event registration platforms
  • CRM systems
  • Content management systems
  • Project management tools (e.g., Monday.com)
  • Hospitality
  • Registration processes
  • Guest services
  • Large datasets
  • Guest lists
  • Booking systems

Location

  • London

Work Type

  • Hybrid
  • 3 days in Office

Experience Level

  • Beginning of their events career

Benefits

  • Holiday starting at 22 days (plus Bank Holidays) increasing each year
  • A day off for your birthday
  • Access to Health Assured EAP
  • Employer pension contribution, 5% based on you making a personal contribution of 5%
  • 4 week sabbatical after 5 years’ service
  • Private Medical Insurance after 2 years’ service
  • Core hours
  • Hybrid working
  • Enhanced pay for emergency dependency leave and Maternity
  • A Training & Development Fund
  • Cycle to Work Scheme
  • Subsidised eye tests
  • Season Ticket Loan
  • Dog Friendly office

About the Company

  • We’re Brand Brewery, an integrated brand experience agency with a big heart and even bigger ideas.
  • We help brands create meaningful connections through unforgettable experiences.
  • We combine creativity, strategy, and smart collaboration with a close-knit, family-style culture.
  • We are a fast-paced business and look for level-headed, emotionally intelligent people who enjoy working collaboratively and want to grow with the agency during an exciting period of expansion.
  • Our mantra? Deliver beyond the expected. Always.
  • Our Values: Add Value, Be Connected, Take Ownership.