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About the Role

To deliver high quality, front-line customer services by providing Reception, FM Helpdesk and Switchboard services to the Authority’s offices at City Hall and Union Street and supporting the national heritage sites at Trafalgar Square and Parliament Square Gardens, ensuring that a welcoming and inclusive customer experience is created through the services provided.

Responsibilities

Reception duties
FM Helpdesk services
Switchboard services
Floor walks
Fault job reporting
Computer Aided Management System (CAFM)
Room bookings

Requirements

Previous experience of providing reception, switchboard and helpdesk services in a corporate or hospitality focused environment with public access.
A broad understanding and experience of core FM services such as maintenance, cleaning, catering, porterage, audio-visual set-up and health and safety.
Ofqual Qualification & Credit Framework Level 2 or ability to demonstrate equivalent experience working in a customer service role.
Experience of using Computer Aided Facilities Management software applications and Microsoft Office Suite and other office technology and systems.
Analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions.

Skills

Customer service
FM services
Maintenance
Cleaning
Catering
Porterage
Audio-visual set-up
Health and safety
Computer Aided Facilities Management software
Microsoft Office Suite
Office technology
Problem-solving

Location

City Hall
Union Street
Trafalgar Square
Parliament Square Gardens

Work Type

Part-time
Fixed-term contract
Hybrid working

Experience Level

Entry level

Education Level

Ofqual Qualification & Credit Framework Level 2

Salary/Compensations

£12,282 per annum (£30,705 FTE)

Benefits

30 days’ annual leave
Interest free season ticket loan
Interest free bicycle loan
Career average pension scheme

About the Company

Working for City Hall makes a difference to the lives of Londoners.
Staff are at the centre of long-term planning and development for our great city.
The Resources and Business Improvement directorate is responsible for: People Function, Facilities Management, Digital Experience Unit and Technology Group, Information Governance, Executive Support Team and leadership of all our shared services across the GLA Group.
The team consists of 6 facilities assistants and a team leader.
The office hours are Monday to Friday with two shifts, 08:30 to 17:00 and 09:30 to 18:00.
They manage two buildings, City Hall in E16 and Union Street in SE1.

Equal Opportunity

London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels.
We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.
We are committed to being an inclusive employer and we are happy to consider flexible working arrangements.
We would welcome applications from candidates who are seeking part time work as this role is open to job share.
Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview.
Please note, should you require any adjustments through the process, we will accommodate as much as possible.
We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria.