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About the Role
Applied Materials is the global leader in materials science and engineering solutions, essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us to push the boundaries of materials science and engineering in a company at the foundation of the electronics industry.
Responsibilities
- Manage escalations and handle difficult customer situations professionally.
- Strengthen customer relationships by anticipating needs and resolving issues proactively; support order management and delivery coordination.
- Conduct proactive order reviews and provide updates on high-value orders and shipments; resolve issues with strong domain expertise.
- Collaborate cross-functionally to expedite parts and lead expedition efforts.
- Support quarterly revenue goals, including cross-selling and upselling initiatives; contribute to billing and audit readiness.
- Handle complex multi-site billing and entitlement; support SOX/ISO audits.
- Oversee onsite inventory reconciliation across locations; drive process improvements.
- Document processes, update BCP, and generate reports for decision-making.
- Support system testing (RIT/UAT) and independently troubleshoot routine system issues (e.g., B2B, ASN) affecting daily operations.
- Assist with MDG customer master setup and apply compliance standards consistently across routine operations and support the achievement of departmental KPIs and business objectives.
Requirements
- Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities.
- Understands key business drivers; uses this understanding to accomplish own work.
- No supervisory responsibilities but provides informal guidance to new team members.
- Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.
- Impacts quality of own work and the work of others on the team; works within guidelines and policies.
- Explains complex information to others in straightforward situations.
Location
- Osaka, JPN
- Tokyo, JPN
Work Type
- Full time
Benefits
- Supportive work culture that encourages learning, development, and career growth.
- Empowerment to push boundaries and learn every day in a supportive leading global company.
- Programs and support that encourage personal and professional growth and care for employees at work, at home, or wherever they may go.
About the Company
- Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.
- The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips.
- Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry.
- The work we do together advances the world’s technology.
Equal Opportunity
- Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.