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About the Role
Success Managers partner with customers to accelerate business value and return on their Salesforce investment by leveraging deep business, industry, and product knowledge. This role specializes in one or more lines of business, a specific cloud, or industry to ensure customer value realization and build strong executive-level relationships.
Responsibilities
- Leverage Customer Success Methodology and partner with customer stakeholders to understand goals, assess capabilities, and provide recommendations.
- Develop understanding of customer's Salesforce implementation and evangelize capabilities across all Clouds.
- Guide customers on org strategy, governance, and change management best practices.
- Demonstrate hands-on Salesforce product knowledge by applying platform features to customer priorities and roadmap.
- Proactively identify risks to customer goals and collaborate with the account team on mitigation plans.
- Produce and execute a comprehensive adoption path with current state, target future state, and enablement plan.
- Deliver business value and innovation by understanding customer business challenges and growth potential.
- Build and foster executive-level relationships with customer IT and business leaders.
- Network effectively within accounts from executive-level down to help customers achieve objectives.
- Recommend additional Salesforce services and advisory experts when appropriate.
- Proactively communicate technical product changes, degradations, outages, end of life, and other relevant updates.
- Fluency in Japanese language skills (reading, writing, listening).
Requirements
- Experienced professional with 7-10 years of Manufacturing industry expertise.
- In-depth knowledge in one or more line of businesses (LoB) - a specific cloud or industry.
- Strong consulting skills and proven results working as a Trusted Advisor to drive business value for customers.
- Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and adept at handling objections.
- Able to articulate the importance and value of Governance to Business and IT executives.
- Ability to quickly grasp and distinctly explain technological and business concepts.
Skills
- Salesforce product and platform features, capabilities, and best use is highly desired.
- Good understanding of enterprise architecture principles strongly preferred.
Experience Level
- 7-10 years of Manufacturing industry expertise
Benefits
- Benefits and resources support you to find balance and be your best.
- AI agents accelerate your impact so you can do your best.
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- Ambition meets action. Tech meets trust. Innovation isn’t a buzzword — it’s a way of life.
- The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
- Agentforce is the future of AI, and you are the future of Salesforce.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- We believe in equality for all.
- We believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
- Know your rights: workplace discrimination is illegal.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
- It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.