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About the Role

We are seeking a Floor Manager to bring good energy, confident leadership, and a genuine love of hosting to The Hoxton, Charlottenburg. You will lead from the floor, help your team shine, and make Charlotte's a destination for locals and hotel guests.

Responsibilities

Lead by example on the floor, creating a fun, relaxed atmosphere and welcoming guests.
Manage day-to-day floor operations, including the Lobby, and support breakfast, meetings, and events.
Ensure a welcoming and lived-in feel throughout the day, from breakfast to late-night drinks.
Anticipate guest needs and guide the team in providing warm, knowledgeable service.
Oversee the flow of service, including section allocation, food running, reservations, and communication between floor, bar, and kitchen.
Maintain consistent service standards, ensuring prompt drinks, accurate orders, and ready tables.
Conduct daily briefings covering bookings, events, menu updates, dietary needs, and sales priorities.
Coach and develop the service team, assisting new starters and providing feedback.
Collaborate with the Head Bartender, baristas, and Culinary Head Chef to ensure smooth food and drink service and enhance product knowledge.
Possess in-depth menu knowledge and make natural, guest-appropriate recommendations.
Address and resolve guest issues, taking ownership, finding solutions, and documenting feedback.
Manage opening, closing, cleanliness, and side duties, including room presentation and maintenance issues.
Integrate food safety, allergen communication, responsible alcohol service, and health and safety into daily operations.
Support local collaborations and events, contributing ideas to attract guests and locals.
Ensure food safety, allergen communication, responsible alcohol service, and health and safety are part of everyday service.

Requirements

Experience as a Floor Manager, Restaurant Supervisor, or Assistant Restaurant Manager in a busy restaurant, hotel bar, or lifestyle hotel.
Confidence to lead a shift.
Ability to balance a relaxed atmosphere with attentive, well-organised service.
Hands-on leadership skills, including running briefings, coaching colleagues, and uniting a team during busy periods.
Good understanding of food, wine, cocktails, and coffee, with a curiosity for continuous learning.
Proficiency with POS systems, cash controls, stock counts, and daily reporting.
Practical understanding of sales and labour costs.
Clear communication skills for interacting with guests, neighbours, and an international team.
Sound judgment in handling guest complaints and team challenges, remaining calm and knowing when to seek support.
Understanding of food safety, allergens, responsible alcohol service, and safe working practices.
Flexibility to work early and late shifts, weekends, and public holidays.
Willingness to support the wider F&B operation as needed.
A personality that embraces warmth and good ideas.
A collaborative spirit, leaving egos at the door and focusing on getting things done.
Enthusiasm for trying new things and being part of a supportive, fun team.

Skills

Leadership
Hosting
Team Management
Service Management
Communication
Problem-Solving
Food Safety
Allergen Awareness
Responsible Alcohol Service
Health and Safety
POS Systems
Cash Control
Stock Management
Menu Knowledge
Wine Knowledge
Cocktail Knowledge
Coffee Knowledge

Location

Berlin

Work Type

Permanent
Full-Time

Experience Level

Managerial

Benefits

Competitive package
Plenty of opportunity for development
Rewards for going the extra mile and living our values
24 holidays (plus bank holidays)
Extra time off to volunteer
Chance to challenge the norm
Work in a creative and rewarding environment
Great discounts across the entire Ennismore family
BVG Public Transportation Ticket
Free night at The Hoxton and a meal for two upon starting
Food during shifts
Pluxee Benefits Card
Food vouchers
Regular team get togethers
Annual diversity and inclusion calendar of events
Access to OpenUp for work-life balance and mental wellbeing support
Discounts through Corporate Benefits Discount webpage
Learning and growth opportunities via Ennismore Learning platform

About the Company

The Hoxton is a series of open-house hotels, each located in a neighborhood that we love.
We aim to be more than just a place to stay, offering style, good value, and a space for guests to hang out alongside locals.
Our hotels feature vibrant, welcoming public spaces designed to immerse guests in the neighborhood.
The Hoxton, Charlottenburg opened in Berlin in May 2023, featuring 234 bedrooms, welcoming public spaces, and The Apartment meeting and events space.
Charlotte's is our lobby bar and dining space, offering familiar food with a Berlin and German accent, coffee, wine, cocktails, and a relaxed neighborhood feel.