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About the Role
Serve food courses and alcoholic beverages to guests, set tables, answer menu questions, and communicate with the kitchen regarding orders and product availability. Record transactions, check guest satisfaction, maintain cleanliness, and complete closing duties. Present checks and process payments.
Responsibilities
- Serve food courses and alcoholic beverages to guests.
- Set tables according to type of event and service standards.
- Answer questions on menu selections.
- Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Record transaction in MICROS system at time of order.
- Check in with guests to ensure satisfaction with each food course and/or beverages.
- Maintain cleanliness of work areas, china, glass, etc., throughout the day.
- Complete closing duties, including restocking items, turning off lights, etc.
- Present physical and accurate check to guest and process payment.
- Follow all company and safety and security policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
- Read and visually verify information in a variety of formats.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Move, lift, carry, push, pull, and place objects weighing in excess of 50 pounds with assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Perform other reasonable job duties as requested by Supervisors.
Requirements
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- No supervisory experience.
- No license or certification required.
Skills
- Menu selections
- Kitchen communication
- MICROS system
- Guest service
- Cleanliness maintenance
- Closing duties
- Payment processing
- Safety and security policies
- Uniform and personal appearance
- Confidentiality
- Asset protection
- Guest acknowledgement
- Addressing guest needs
- Assisting individuals with disabilities
- Professional language
- Teamwork
- Quality expectations
- Reading various formats
- Physical stamina
- Object manipulation
- Fine motor skills
- Hand-eye coordination
- Navigating surfaces
- Reaching, bending, twisting, pulling, stooping
Experience Level
- 1 year of related work experience
Education Level
- High school diploma or G.E.D. equivalent
About the Company
- Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world.
- The St. Regis Toronto takes seriously its obligations under provincial human rights and accessibility legislation.
- In joining St. Regis, you join a portfolio of brands with Marriott International.
- Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
- We are happy to provide accommodations to job applicants needing assistance.